Internship Engineer

2 weeks ago


Vancouver, British Columbia, Canada Ignite Technical Resources Limited Full time

On behalf of our client in Burnaby, Ignite Technical Resources is looking for a Senior Voice and Contact Center Engineer with our client for a contract opportunity .

Project Description
The Project Services department is responsible for delivering a wide range of IT infrastructure projects for Health Authorities.

The Voice & Contact Center Engineer will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified Communications offerings based on project requirements.

Also, should have good awareness of automation skills related to UCaaS & CCaaS technologies.
Lead Contact Center migration projects potentially migrating from On-Prem to CCaaS based solutions.

Preparation of documentation related to the assessment, design, implementation, and operational support of the Genesis Pure Connect on-prem solutions as well as CCaaS Solutions.

Assist with the preparation and installation of the Cisco voice network infrastructure.
Lead or participate in Oracle SBC related projects.
Provide network implementation / production cutover services outside of normal business hours, as required.
Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.

A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.

In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.

Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.

Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.

About Ignite Technical

Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada's largest and well-known organizations for over 15 years.

By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently.

Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada's premier providers of IT Professionals On-Demand.
Ignite Technical Resources – Your Source for Top Talent #J-18808-Ljbffr

  • Vancouver, British Columbia, Canada EBC Full time

    Job Offer Share the Offer Civil Engineering – Internship John Hart (Autumn 2024) Working at EBC means joining a growing construction company, on projects across Canada, in diverse and stimulating sectors. It also means working for a company that cares about the health and well-being of its employees and offers various programs and initiatives that...


  • Vancouver, British Columbia, Canada EBC Full time

    Job OfferShare the OfferCivil Engineering – InternshipJohn Hart (Autumn 2024)Working at EBC means joining a growing construction company, on projects across Canada, in diverse and stimulating sectors. It also means working for a company that cares about the health and well-being of its employees and offers various programs and initiatives that promote...


  • Vancouver, British Columbia, Canada Senseability Full time $114,800

    Amazon Software Development Engineer- AWS Messaging Services, Amazon Simple Queue Service, AWS Vancouver , British Columbia Apply Now Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers tens of thousands of businesses worldwide The Messaging team owns and operates...


  • Vancouver, British Columbia, Canada Amazon Full time $150,700

    Software Development Engineer, Amazon Ads - WASE Amazon is investing heavily in building a world class Advertising business and the WorldWide Ad Success team (WASE) is at the head of this growth machine enabling our teams to deliver at scale. Our goal is to scale account management multifold by investing in strategic self-service applications that improve...


  • Vancouver, British Columbia, Canada Turner Construction Company Full time

    Turner are looking for students who can fulfill a 8 month Project Coordinator internship beginning in May 2023. The Co-op must be available to work with the Self Perform Operations team Monday to Friday, 40 hours a week. The role includes, assisting in obtaining, evaluating, and coordinating project engineering and financial information needed to construct...


  • Vancouver, British Columbia, Canada Activision Full time

    Job Title:Project Manager Internship Requisition ID:R020733 Job Description:Project Manager Internship**Demonware (Activision), VancouverSeptember 202 Interns will _be required_ to be onsite at the _Demonware_ Vancouver office following the team's work schedule (hybrid, 3 days a week), a relocation package may be offered depending on eligibility._The...


  • Vancouver, British Columbia, Canada Amazon Full time $150,700

    Senior Software Development Engineer | Amazon Delivery Experience For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with...


  • Vancouver, British Columbia, Canada SAP SE Full time

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. About the SAP...


  • Vancouver, British Columbia, Canada Activision Full time

    Job Title:Project Manager Internship Requisition ID:R022563 Job Description:Project Manager InternshipDemonware (Activision), VancouverMay 202 Interns will be required to be onsite at the Demonware Vancouver office following the team's work schedule (hybrid, 3 days a week), a relocation package may be offered depending on eligibility._The CompanyDemonware is...


  • Vancouver, British Columbia, Canada Amazon Full time $114,800

    Software Development Engineer , AWS AppFabric We're on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you're ready to be. Do you like working on industry-defining projects that move the needle? The focus we have on our customers is why we are...


  • Vancouver, British Columbia, Canada Amazon Full time $150,700

    Senior Software Development Engineer, AWS IAM At Amazon Web Services Identity and Access Management (AWS IAM) we build, operate, and innovate the identity management, authentication, and authorization stack for the AWS cloud. Our mission is to push the technical boundaries to enable AWS customers to run their business workloads confidently and securely. As...


  • Vancouver, British Columbia, Canada Seaspan Full time

    Through the National Shipbuilding Strategy (NSS)The Government of Canada has embarked on one of the largest procurement projects since the Second World War. The NSS is a nation-building effort to create a sustainable Canadian shipbuilding industry, secure long-term job opportunities and build the next generation of ships for the Canadian Coast Guard and...


  • Vancouver, British Columbia, Canada CIMA Canada Inc Full time

    At CIMA+ you'll find a place where everyone's ideas and perspectives are welcomed and encouraged, a place where you'll have many opportunities to learn and develop while working on projects that rally our team together. As Structural Engineering – Buildings Co-op student, you will be involved in the computer-aided design and production of structural...


  • Vancouver, British Columbia, Canada Amazon Full time $114,800

    Software Development Engineer, Alexa Mobile Home Productivity Are you excited to work on a product which is used by millions of customers on a daily basis? Our team owns several high volume features (Alarms/Timers/Reminders/Calendar/Food) and are looking for people that will help us shape the future of Alexa. We are witnessing to a significant milestone in...


  • Vancouver, British Columbia, Canada CIMA+ Full time

    Job Description Mission: As a Structural Engineering – Buildings Co-op student, you will be involved in the computer-aided design and production of structural designs and drawings. You will participate in the development of the Vancouver region. You will have the opportunity to grow professionally and participate in a variety of multidisciplinary projects...


  • Vancouver, British Columbia, Canada Seaspan Full time

    Through the National Shipbuilding Strategy (NSS), the Government of Canada has embarked on one of the largest procurement projects since the Second World War. The NSS is a nation-building effort to create a sustainable Canadian shipbuilding industry, secure long-term job opportunities and build the next generation of ships for the Canadian Coast Guard and...


  • Vancouver, British Columbia, Canada Seaspan Full time

    Through the National Shipbuilding Strategy (NSS), the Government of Canada has embarked on one of the largest procurement projects since the Second World War. The NSS is a nation-building effort to create a sustainable Canadian shipbuilding industry, secure long-term job opportunities and build the next generation of ships for the Canadian Coast Guard and...


  • Vancouver, British Columbia, Canada Microsoft Canada Full time

    OverviewCome build community, explore your passions and do your best work at Microsoft with thousands of students from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. Software engineers (SWEs) work with teammates to solve problems and build innovative software...


  • Vancouver, British Columbia, Canada Microsoft Canada Full time

    OverviewCome build community, explore your passions and do your best work at Microsoft with thousands of students from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. Software engineers (SWEs) work with teammates to solve problems and build innovative software...


  • Vancouver, British Columbia, Canada Seaspan Ferries Corporation Full time $26

    Through the National Shipbuilding Strategy (NSS), the Government of Canada has embarked on one of the largest procurement projects since the Second World War. The NSS is a nation-building effort to create a sustainable Canadian shipbuilding industry, secure long-term job opportunities and build the next generation of ships for the Canadian Coast Guard and...