Customer Service and Logistics Specialist

2 weeks ago

Blainville, Quebec, Canada SPI Santé Sécurité SPI Health and Safety Full time

WHO WE ARE


With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business.


We are people with GRIP:
Go-Getter, Renders Service, Innovative, and Passionate for succeeding.
The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components:

Our Employees:
Offer an employee journey where people grow personally and professionally

Our Community:
Make this world a better place

Our Clients:
Help customers' employees go home safely

Our employees have spoken SPI is officially certified as a GREAT PLACE TO WORK
We are ranked 16th best place to work in Canada

INTERESTING LINKS
SPI Health and Safety / Our History
Choose to make a difference
SPI Health and Safety / Careers
SPI Health and Safety / Press releases

OUR OFFER

Work for an organization with a meaningful mission, a corporate culture that is engaging and innovative, and an excellent work ethic in a highly competitive industry.


  • Group RRSP (matched by the employer)
  • Flexible group insurance plan
  • Access to a gym on the worksite
  • Reimbursement for physical activity
  • Employee discount on all our products
  • Access to a telehealth program (100% provided by the company)
  • Program offering support to employees in need (SPI Connection Committee)
  • Employee Assistance Program (EAP) gives you access to professional advice in all health matters
  • Volunteer program (time paid for a cause that matters to you)
  • Referral program with a $1000 bonus
  • Continuous training and career opportunities
  • A stimulating work environment filled with exciting challenges
  • And the possibility of working in an environment where YOU matter

YOUR CHALLENGES

Coordinate requests, logistics and schedules for training events and consulting projects while maintaining clear communication with customers and advisors, ensuring their satisfaction and meeting project delivery deadlines.


YOUR RESPONSIBILITIES

  • Respond to customer requests by finding the best solution;
  • Prepare and monitor service offers for training requests and follow up on opportunities;
  • Increase the value of existing customers by building loyalty;
  • Coordinate logistics and schedules for training events or consulting projects;
  • Coordinate schedules and logistics of safety advisors/trainers;
  • Communicate with customers and ensure that training participants are informed of important details;
  • Ensure effective communication with customers to convey information related to the mandate;
  • Coordinate project logistics, resources and materials;
  • Monitor project progress and adjust schedules, deadlines and resources as required;
  • Maintain records related to mandate actions;
  • Provide reports on project schedules and staff utilization rates;
  • Participate in the implementation of solutions to improve logistics in our organization;
  • Ensure the quality of deliverables to customers, including the correction of documents;
  • Adapt quickly to challenges and new mandates, taking into account priority management;
  • Provide essential support to the team;
  • Make various reservations for customers and advisors;
  • Coordinate public and private training and ensure profitability;
  • Ensure customer satisfaction from sales to billing;
  • Maintain highquality standards;
  • Provide administrative support for the drafting of service offers, presentations and proposals.

YOUR SPECIFIC MEASURES OF SUCCESS

  • Complete projects in accordance with customer specifications and SPI standards;
  • Meet advisor/trainer utilization targets;
  • Sales objectives;
  • Gross margin objectives;
  • Customer satisfaction (NPS).

WHAT WE ARE LOOKING FOR

  • University degree or certificate;
  • 3 to 5 years of experience in a similar position;
  • Advanced MS Office Suite skills.
Every day, our values guide our conduct to live in a respectful, honest, transparent and fair workplace. Choose to make a difference
You want to work for a growing organization with a meaningful mission and excellent work ethic? We want to know you

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