Case Manager

1 week ago

Mississauga, Ontario, Canada YMCA of Greater Toronto Full time

Salary Rate:
$46,000 - Check out the YMCA's total compensation package

Location:
Mississauga Employment Centre

Work Hours: 37.5 hours per week

Employment Type:
Full Time Salaried Contract for 12 Months

Number of Vacancies: 1

Anticipated Start Date:
March 25, 2024

Deadline to Apply:
March 22, 2024 At 5PM

Be the Spark Join our passionate team and help us to achieve great things in our community


Clients with a history of homelessness require support, not only to find and secure housing, but after they have moved in as well.

The Case Manager for this program, will work within a Housing First case management framework, which is client centred and based in harm reduction, to assist with community integration, life skill development, financial stability, socio-recreational interaction, recovery, and all other aspects of housing stability.

Housing Stability supports will be assessed on an on-going basis based upon a client's specific needs and level of support needed to meet their goals; a case management plan will be developed and monitored.


In this role, you will:

  • Develop relationships with Property Managers and Private Market Landlords to assist in securing units
  • Attend client transfer meetings.
  • Create a client crisis plans.
  • Assist clients with community mapping and community integration by facilitating connections to community social and recreational activities through accompaniment.
  • Actively involve a client in planning, goal setting and decision making. Case/goal planning with clients around life skills development and education and employment options.
  • Connect clients to other community and/or ongoing supports such as mental health, and/or physical health, and/or substance use/harm reduction resources and supports.
  • Assist clients with referrals, accompanying the client to all appointments, and walking with the client in their community to identify and connect with local resources.
  • Conduct regular home visits focused on specific activities/outcomes that result in the client moving toward independence.
  • Assertive engagement which involves actively looking for and locating the client in the community as required.
  • Landlord contact and support.
  • Eviction prevention activities, which includes checking monthly with the landlord to ensure rent was paid, and landlord mediation etc.
  • Maintain regular case notes to track progress on client goals and highlight next steps, landlord communications, referrals and crisis plans.
  • Assist clients with rehousing and completing required documentation.
  • Provide ongoing assessment, case management, care coordination and monitoring of client's needs; monitors and evaluate clients changing needs and coordinate individualized services.
  • Documentation; maintain member case files and ensure quality audit measures are achieved in accordance with the YMCA and funder's standards.
  • Respond to and investigate enquiries, complaints and emergency situations involving clients; assesses the situation and presents and implements solutions; listens, mediates, negotiates and provides support and guidance to resolve issues.
  • Participate in research activities and program development and delivery.
  • Liaise with staff from other programs and community agencies to provide program information or advocating for transfers/placements of clients.
  • Adhere to all YMCA protocols and practices as well as other relevant policies and procedures.
  • Participate in volunteer supervision, staff meetings and professional development trainings as required.
  • Association in a professional manner.
  • Perform other duties as assigned.

You bring:

  • Postsecondary education in social or human services or equivalent experiences
  • Minimum of two years in a setting that provides service to homeless or street involved youth including intensive case management
  • Ability to work flexible shifts
  • Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes and other relevant housing legislation
  • Training certificate in defusing hostility and/or crisis prevention
  • Knowledge and ability to integrate antioppression, critical disability, 2SLGBTQ+ and transpositivity, trauma, recovery approach in support to mental health and strengthsbased principles into practice
  • Knowledge of the issues that lead young people to become homeless, and an ability to work with youth in a respectful, nonjudgemental and consistent manner
  • Extensive skills in mental health, harm reduction, and marginalized individuals with complex needs
  • Excellent written communication skills
  • Commitment to diversity, equity, inclusion and building a sense of belonging
  • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers; excellent written/verbal communication skills
  • Ability to communicate and to resolve conflict in a constructive and professional manner
  • Experience with

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