Director, Provider Experience

1 week ago


Surrey, British Columbia, Canada Fraser Health Full time
Salary Range: CAD $85.62 per hour Why Choose Fraser Health?

Fraser Health plays a crucial role in healthcare for over two million people in 20 diverse communities from Burnaby to Fraser Canyon. We are looking for a proactive Director, Provider Experience to join the Digital Patient and Provider Experience team. This individual will bring innovation and leadership to ensure a smooth digital experience for both patients and providers. Your input will be vital in advancing our digital health strategy and vision, promoting new technologies and best practices. Join us and contribute your leadership and consultation skills to support the improvement of the provider experience across the organization and region through various initiatives and strategies. Fraser Health values diversity, striving for an inclusive and respectful work environment for everyone.

Detailed Overview

Supporting Vision and Values: - Lead development of strategic vision and plans for Provider Experience services - Provide leadership in incorporating informatics advances into medical practice - Oversee the development and implementation of Meditech Expanse - Advise on strategic objectives and project implementation - Develop strategic clinical informatics initiatives for improved patient and provider experience - Manage staff, training, and development - Evaluate risks, resolve issues, and ensure legal standards are met - Prepare and monitor budgets - Represent Fraser Health in various committees and activities Qualifications Master's Degree in Health or business administration, health information management or related field. Seven to ten years of leadership experience in the healthcare sector with electronic clinical systems knowledge or equivalent. COMPETENCIES: Professional/Technical Capabilities: - Knowledge of multidisciplinary healthcare practices - Experience in improving clinical processes and patient care - Familiarity with clinical information systems - Project management skills - Facilitation experience - Strong communication and documentation skills - Workforce management and change management abilities - Advanced software skills - Strong leadership and critical thinking skills - Physical capability to perform job duties



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