Customer Service Representative

2 weeks ago

Brampton, Ontario, Canada Frankensolar Americas Inc. Full time

About Frankensolar
Frankensolar Americas Inc. ("FSA") is a leader in photovoltaic product distribution, design, engineering, and project management.

Presenting bankable products, from world leaders, of the highest reliability has ensured our position as the partner of choice for many leading installers and projects clients, both in Canada and globally.

Frankensolar has sold more solar grid tied equipment than any other Canadian Solar Distributor and has developed Canada's most extensive range of Solar Equipment Manufacturers.


The Opportunity

Accountabilities

  • Provide excellent customer service and promote a positive experience for Frankensolar customers.
  • Asist walkin customers by addressing inquiries, providing product information, and processing payment if needed via terminal machine, cash, or cheque.
  • Maintain the accuracy of the database by entering new and updated customer and account information.
  • Efficiently and accurately process signed quotes and customers' orders/PO into our inhouse ERP system.
  • Attend weekly meetings, providing status updates for all open orders in the system.
  • Gather and verify customer shipping information to ensure a smooth shipping process.
  • Proactively update customers on stock levels and shipping details.
  • Ensure that the company database is updated with customer information, including change of address/contact information.
  • Process sales return and replacement orders, initiating shipping claims for damages in collaboration with the shipping department.
  • Support outside sales team as needed to address customers' needs and inquiries promptly.
  • Provide inventory updates to the Procurement department via PO Tracker for effective stock level maintenance.
  • Take responsibility for shipping of boxed items using online shipping portals.
  • Maintain open orders in NAV, consistently communicating shipping details to customers.
  • Keep secure records of outgoing inventory by scanning hard copy documents in the company's digital filing system.
  • Collaborate with the accounting department to reconcile any extra charges on freight invoices with customers.
  • Handle online shop orders through Ecommerce store.
  • Participate in upskill when available (inside sales training, procedure training and management skill development, etc.).
  • Acknowledge and resolve customer complaints.
  • Oversee daytoday interactions and sales functions between customers, Sales Account Managers and the product supply functions.
  • Enhance client service by actively developing industry and product knowledge.
  • Other duties as assigned.

Requirements and Skills:

  • A college degree/diploma either in a business or engineering related field is preferred.
  • Experience in customer service is required.
  • Excellent communication skills
  • Proven organizational skills with the ability to multitask, prioritize, and manage time effectively.
  • Strong listening and presentation skills.
  • Ability to establish rapport with customers.
  • Natural curiosity and desire to learn, grow and develop your skill set.
  • Proficient in Microsoft Office products (Microsoft Word, Excel, and Outlook).
  • Knowledge of Microsoft Dynamics NAV is an asset, but not required.
  • Basic knowledge of Accounting
If you are interested in this position at Frankensolar Americas, please submit your detailed resume. We thank you for your interest in Frankensolar, however only those applicants selected for an interview will be contacted.

Working at Frankensolar has its Perks:

  • Annual Bonus based on individual and company performance
  • Competitive Benefits Package
  • Paid Vacation Days
  • Paid Sick Days
  • Additional time off during Christmas
  • Personal & Professional Development Opportunities
  • Fun & engaging working environment
Frankensolar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We respect the dignity and independence of people with disabilities and provide accommodation and support to persons with disabilities throughout the recruitment and selection process.


Job Types:
Full-time, Permanent

Salary:
From $55,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Schedule:

  • Monday to Friday

Application question(s):

  • Are you legally eligible to work in Canada?

Education:

  • Bachelor's Degree (preferred)

Experience:

Customer Service: 2 years (preferred)

Ability to Commute:

  • Brampton, ON L6S 5Z6 (required)

Work Location:
In person

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Nestle Full time

    Position SnapshotBusiness areas: Nestlé CanadaJob title: Customer Service RepresentativeLocation: Brampton, Ontario**Grade 10Position SummaryWe are looking for a Customer Service Representative based at our Brampton location reporting into the Customer Service Manager. This role will provide direct professional consultative services to our key customers...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Peridot Supply Full time

    About usPeridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry.ObjectivesA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Mauser Packaging Solutions Full time

    Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicalsPosition Summary:Customer Service Representative (CSR) functions as the liaison between BWAY Corporation and its customers. Handles all customer orders...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Lbb Specialties Holdings Llc Full time

    _LBBS Overview_LBB Specialties LLC ("LBB Specialties" or the "Company") is ranked in the top 4 of dedicated North American specialty chemical and ingredients distributors. The LBB Specialties (LBBS) platform has been built through seven acquisitions since 2017.LBB Specialties is a leader in North American specialty chemicals and ingredients. It is a...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Domino's Pizza | Team Tenfold Full time

    Hot job opening, fresh out of the OvenDo you like people? Do you like pizza? We are searching for just the right person to join our team at Domino's in Brampton East Our locations include:1650 Williams Pky (at Torbram & Williams Pky) 9995 McVean Dr (at McVean and Castlemore) 10 Dewside Dr (at Bramalea & Sandalwood) 100 Peel Centre Dr (at the Bramalea City...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Direct Right Cartage Full time

    Company DescriptionDirect Right is an asset based, Western Canada LTL and TL carrier. Headquartered in Toronto, Ontario, Direct Right has hard working staff and terminals across Canada, serving Vancouver BC, Edmonton AB, Calgary AB, Winnipeg MB and Montreal QC.Job Description:Our company is seeking a Customer Service Representative to oversee the...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada GoodLife Fitness Full time

    Position DescriptionCUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR):Who is a Customer Service Representative (Motivator)?The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the _first_ Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Adecco Canada Full time

    Adecco is looking for a meticulous Customer Service Representative to join their team in Brampton, ON. As the initial contact point for customers, your role involves handling daily inquiries, resolving disputes promptly, and managing administrative tasks to provide exceptional service to clients in British Columbia.If you are a customer-oriented individual...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Usolve Financial Full time

    _At Usolve Financial we are looking to hire individuals that believe in excellent customer service and would be able to help our customers meet their personal financial goals. Usolve Financial is a growing Financial Services business. We have several locations across Ontario and are looking to expand. We are committed to the development and professional...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Brampton, ON. In this role you will be the first point of contact for our clients' customers and will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional...

  • Customer Service Representative

    4 weeks ago

    Brampton, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Brampton, ON. In this role you will be the first point of contact for our clients' customers and will be responsible for daily inbound customer inquiries, timely dispute resolution, and administrative tasks to deliver exceptional...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada City of Brampton Full time

    Job Description:JOB TITLE: Customer Service Representative - Ken Giles Recreation Centre/Eldorado ParkDEPARTMENT: Community ServicesJOB STATUS & DURATION: Part-time, seasonal and temporaryHOURS OF WORK:variable hours; 24 hours per weekLOCATION:UNDEFINEDHOURLY RATE: $16.75POSTING DATE: February 8, 2023CLOSING DATE: February 26, 2023AREA OF...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Zurn Elkay Water Solutions Full time

    Customer Service Representative - Supply Chain_ The Company_:Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Elkay Manufacturing Full time

    Customer Service Representative_ The Company_:Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named by...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Elkay Full time

    Customer Service Representative - Supply ChainZurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Regional Municipality of Peel Full time

    Job Description:Customer Service RepresentativePublic Works - Operations SupportTwo Positions:One (1) Regular Part-TimeOne (1) Contract Part-Time, 24 MonthsPay Band - Entry Level Hourly rate: $23.99Work Mode:_Hybrid _*see below for more details about this work mode_Location:_ 2 Copper Road, Brampton_Hours of Work:_17.5 Hours/week (Various shifts Monday to...

  • Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada Zurn Elkay Water Solutions Full time

    Customer Service Representative - Supply Chain_ The Company_:Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things.We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish...

  • Hospitality Customer Service Representative

    2 weeks ago

    Brampton, Ontario, Canada CARSTAR Canada Partnership, LP. Full time

    Customer Service Representative (CSR) CARSTAR Brampton Reports To Office Manager Department Front Office Job Summary & Qualities The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR. This person is responsible for creating a front office atmosphere that fosters a high level of service. The CSR is...

  • Csr (Customer Service Representative)

    2 weeks ago

    Brampton, Ontario, Canada The Party Centre Full time

    We are currently looking for a friendly and energetic inside sales and customer service representative with the ability to also assist with office management and organization. You will play a crucial role in ensuring the smooth operation of our office and providing exceptional administrative and customer support. If you have excellent organizational skills,...

  • Representative, Customer Care

    2 weeks ago

    Brampton, Ontario, Canada SPEEDY TRANSPORT GROUP Full time

    About Us:Speedy Transport Group Inc. is a family-owned, LTL focused distribution company which was founded in 1941. Over the decades we have continued to adapt and align ourselves with the changes in client needs, as well as grow alongside innovation technology. In addition to LTL transportation, we offer our clients additional services such as, North...