Digital Technology Program Group Manager

2 weeks ago


Mississauga, Ontario, Canada Citi Full time
**The Digital Tech Program Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.**:

Responsibilities

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Accountable for managing the lifecycle for a complex cross functional body of work that has a long term positive impact on the company

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Able to define and organize the program, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution

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Work across scrum teams and across organizations. May be assigned to deliver the multi-year roadmap for a CEO's book of business

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May plan the associated technology roadmap for Global Digital and influence dependent organization's roadmaps by contributing to their planning documents and goal setting exercises

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May focus on a single product, focus in a key technology area or focus more broadly, managing larger initiatives that span organizations and geographies in support of a larger cross-cutting business goal

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May be accountable for the delivery of an organizational goal

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Influence teams to decouple from dependencies and eliminate architectural problems

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Drive and influence transformational change in the evolution of our end to end product delivery using agile development methodology

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Look forward 1-3 years to drive architectural and organizational changes that enable your programs and products to be successful in the long term without your participation

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Drive clarity and work with complete independence as business and/or technical strategy is not defined

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Have a comprehensive understanding of the business domain, the systems, and the products in your space; understand their accountabilities, boundaries, limitations, scale factors

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Understand the reasons behind architectural decisions while providing a long-term perspective for business and technology choices

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Use technical judgment to challenge proposals and validate assumptions and enlist Sr. engineering support to vet architecture as required

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Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver the expected results. Drive mindful discussion with business and technical stakeholders that lead to timely decisions. Collaborate with customers and technology teams to determine what projects move forward in what priority order. Make smart trade-off decisions balancing efforts, delivery timelines, features, and technical constraints. Identify and remove blockers and always find the path forward in challenging situations

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Create plans that have a clear path to delivery helping the teams organize for delivery while maximizing resources for the greater good of the Digital organization

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Excellent communicator and comfortable communicating to all levels of the organization both in writing and in person. Articulate progress against goals, scorecard metrics, and committed roadmaps

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Active participant in the community sharing your Citibank program management knowledge within your organization and more broadly presenting at both internal and external events

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Work across organizations looking for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations to simple coherent approaches that optimize organizational structures and operating mechanisms. Recognize prior failure patterns and help teams avoid repeating these mistakes

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Qualifications

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10+ years of relevant experience including program management and software development experience

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Hands-on experience with Agile and SAFe

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Strong analytical and quantitative skills; Data driven and results-oriented

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Experience in running high traffic, distributed, cloud based services

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Experience in affecting large culture change

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- ** Experience l

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