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Rft Support Manager, Main Street Program

3 months ago

Vancouver, British Columbia, Canada MPA Society Full time

POSTING DATE:

  • May 1, 2023

POSTING NUMBER:

POSITION:

  • Support Manager, Regular Full-Time

UNION:

  • Excluded

WORK AREA:

  • 162 Main Street, 122 Powell Street, and other locations as assigned

HOURS OF WORK:

  • Monday to Friday, 9:00 am 5:00 pm and as operationally required

REPORTS TO:

  • Director, Operations

SUPERVISES:

  • Program Coordinators, Mental Health Workers, Personal Support Workers, etc.

POSTING CLOSE DATE:

  • May 14, 2023

START DATE:

  • June 1, 2023
To apply, please submit a resume and cover letter including salary expectations.

About MPA Society


MPA Society is an award-winning and accredited non-profit agency that has supported people living with mental illness for over 50 years.

Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery.

MPA Society operates over 30 social, recreational, advocacy and housing programs that support people in their own communities.

NON-CONTRACT ROLE DESCRIPTION

TITLE:

  • Support Manager, Main Street Program

REPORTS TO:

  • Director, Operations

SUPERVISES:

  • Program Coordinators, Mental Health Workers, Personal Support Workers, etc.

ROLE SUMMARY


Located in Vancouver's Downtown Eastside, the Main Street supportive housing program situated at 162 Main Street consists of 68 units of self-contained apartments for individuals existing homelessness, many of whom have experienced a history of trauma, substance use, and/or mental health challenges.

The Support Manager is responsible for the day-to-day operations and maintenance of assigned programs and residences.

In conjunction with the Director, the Support Manager plays a key role in developing and implementing strategic plans, programs, policies and procedures for the division, and implementing performance measurements and quality improvement initiatives.

The Main Street Program will be home to approximately 50% Indigenous-identifying residents and 25% individuals who identify as 2SLGBTQ+. Lived experience, or knowledge of, Indigenous peoples and/or 2SLGBTQ+ communities is an asset. Preference will be given to individuals of Indigenous identity/ancestry.

KEY ACCOUNTABILITIES

  • Manages staff and volunteers by hiring, assigning work, providing feedback and evaluation, determining and providing required training and orientation, and maintaining timekeeping and attendance records. Resolves staffing issues and participates in the disciplinary process and grievance process in consultation with the Director and Human Resources.
  • Ensures the maintenance, cleanliness and safety of programs and residences by monitoring compliance with standards and legislation, and making arrangements with outside contractors for maintenance work. Ensures the maintenance of inventory of supplies.
  • Performs administrative and financial functions for designated program areas, including monitoring budget, completing timesheets for payroll purposes, authorizing expenditures, and preparing residential budgets and contracts for submission to funding agencies. Ensures regularly updated tenant rent roll information and monitors rent collection and arrears.
  • Manages all aspects of referrals to designated programs by interviewing clients, gathering background information, determining program suitability for potential clients, informing clients of program policies and procedures, and making referrals to other programs. Performs or oversees case planning with clients and healthcare providers to meet the needs of clients and the community.
  • Advocates for clients by problem solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements. Prepares, reviews and maintains documents and reports such as care plans, resident progress reports, and statistics.
  • Acts as a liaison and a representative of the agency with community agencies and funders, in Community Advisory Committees, and promotes and encourages community involvement in the division and the agency.

QUALIFICATIONS


A level of education, training and experience equivalent to a Bachelor's degree in a relevant behavioural science supplemented by training in accounting processes, plus 5 years recent experience in a mental health related agency with responsibility for front line service delivery, crisis debriefing and support, conflict resolution and case planning.

Three years' management or supervisory experience.

Knowledge of psychosocial rehabilitation approaches and services, dual diagnosis issues, and community mental health and social service resources.

  • Experience working with mental health consumers
  • Ability to provide leadership and supervision to staff. Excellent communication and problem solving skills, the ability to exercise initiative and excellent judgment, including confidentiality pertaining to areas of agency