Security Guard

2 weeks ago

Winnipeg, Manitoba, Canada Canad Inns Full time

Reports to:
General Manager, Outlet Manager or Guest Services Manager

Basic Function:

Under the direct supervision of the General Manager, Outlet Manager or Guest Services Manager, the Security Guard will display concise communication skills and abilities; General knowledge of hotel procedures and practices, including LGCA regulations; Work with the public in a calm professional demeanor; Ensure cash-outs and deposits are processed accurately; Recognize and resolve problems quickly and effectively; Supervise and assist personnel; Assist and aid guest requests as needed; Professionally manage complaints to guest and hotel satisfaction; and Support guests and staff at all times.


Key Accountabilities/Responsibilities:

  • Patrol the Destination Centre and will assist guests staying within said Destination Center with any room/security requests;
  • Assist guests during any accidents or emergency situations;
  • Attend to any guest disturbances and will be responsible for making the decision, in conjunction with the Department Manager/General Manager, as to guest evictions as required;
  • Conduct investigations, gather information and write reports;
  • Check each guest name with the Master Barring List;
  • Greet each guest politely;
  • Inspect each piece of ID according to Canad Inns policy;
  • Ensure guests are of legal age and abiding by the dress code in the Outlet;
  • Ensure each guest walks through the metal detector and is inspected accordingly;
  • Ensure the guests are not in the 'redzone' upon entry;
  • Follow all LGCA guidelines and regulations;
  • Make daily journal entries as required;
  • Notify the General Manager, Outlet Manager or Guest Services Manager immediately of serious situations and the attendance of outside agencies;
  • Notify the Vice President of Security, Safety, and Loss Prevention of any serious incidents, or pending legal matters, including subpoenas for court appearance;
  • Perform consent pat downs or consent purse searches;
  • Record any confiscated ID and submit incident or other reports as required;
  • Resolve disputes and situations as quickly and quietly as possible;
  • Should an accident occur render First Aid or CPR as required;
  • Take names and contact information for witnesses, in the event of an incident or dispute.
  • Use professionalism on the portable radio.

Competencies:

  • Articulately communicates both verbally and in writing;
  • Can acquire Criminal Background Check and necessary certificates (i.e., Smart Choice certification, First Aid, CPR)
  • Valid MB Security Guard License;
  • Clean with good hygiene habits;
  • Confident and assertive;
  • Detailoriented;
  • Enjoys meeting and speaking with a variety of people;
  • Extroverted personality;
  • Knowledge of all LGCA guidelines;
  • Legal age;
  • Multitasks efficiently;
  • Organized, accurate and reliable;
  • Physically fit;
  • Positive and upbeat attitude;
  • Previous experience in a Club or Hotel setting is an asset;
  • Recognizes and resolves problems quickly and efficiently;
  • Willing to learn and take orders and direction.

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