Assistant Manager

1 week ago

Laval, Quebec, Canada MEC Mountain Equipment Company Full time

Why MEC?
MEC is an awesome place if you're always learning and trying new things, like bouldering, yoga or trail running

MEC is more than a store, and we're more than a place to buy hats and backpacks. We're physical and digital hubs for the outdoor community.

People connect here, through our stores, online channels, over the phone, or through one of our leading events, clinics or services.


What MEC offers?
We are more than just a job. We love what we do, and we offer to share our passion for outdoors

  • Competitive salary
  • Paid Sick Days Staff Discount and ProDeals
  • Competitive benefits package including:
  • Health Benefits (Medical and Dental),
  • Life insurance,
  • Employee matching Group Retirement Savings Plan (RRSP)
  • Paid Volunteerism
  • Equipment Demonstration Program (EDP) gear rental program
  • Opportunity to Live our Purpose and spend time with your peers through field experience program
  • Training and product knowledge
  • Growth opportunities
  • Work in an amazing, collaborative team and much more

Job Overview


Reporting to the General Manager, this role is responsible for supporting store operation, meeting standards within MEC's strategic direction and delivering business objectives which include exceptional member satisfaction levels.

An Assistant Manager is co-re4sponsible for store performance and plays an important role in building a high performing team and engaging culture in the assigned store location.


Responsibilities and Duties

Ensures the store is operating consistently and efficiently to maximize financial performance (sales, processes) and deliver a superior customer/member experience (net promoter scores, and service) consistent with MEC standards and culture.

Financial Health:
Co-responsible for the financial health of the store, meeting assigned budget and monitoring store P&L.

Recruitment:
Responsible for the recruitment and selection of floor staff.

Performance management:

Manages staff's performance, focusing on floor staff by setting performance expectations and holding staff accountable, ensuring they follow company's SOPs and role expectations, providing ongoing feedback and coaching, addressing performance issues.

Conducts annual performance reviews.

Training and Development:
Manages and coordinates training budget expenditures. Supports planning of training (including fields courses) for floor staff. Maintains and tracks cross-training standards throughout the departments.

Supports Department Managers in indemnifying training and development needs. Conducts training to floor staff on assigned topics.

Morale and engagement:

Responsible for conducting regular check-ins with all store staff to maintain open communication and to gather feedback on staff satisfaction.

Supports General Manager in identifying actions that could foster a positive workplace culture aligned with MEC values.

Scheduling:

Review store schedules and makes necessary changes to ensure efficiency (budget, member experience, staff morale) by working closely with General Manager and staff.


Vision and purpose:
Actively promote the principles, culture, vision and purpose of MEC amongst all staff within the store.

Inventory receipt + shipping:
Accountable for ensuring that the store meets chain-wide KPIs set for inventory receipt processing times. Responsible for holding the department manager accountable to the metrics

Inventory processing and management:
Responsible for maintaining stock accuracy in the store. Ensures that restock rates are maintained and the on-hand numbers are accurate.

Visual Merchandising:

Supports visual presentation and makes sure it is aligned with established standards to supports the achievement of MEC's financial goals as well as exceptional member service.


Facilities:
Coordinates building maintenance and repairs and partners with facilities team to secure the necessary support.

Loss prevention:

Work cross-functionally with teams both in the store and in Home Office to manage Loss Prevention programs and ensure programs are adhered to in the store.


Health and Safety:
Supports compliance with provincial requirements and company standards. Participates in JHSC meetings to ensure that potential gaps are identified, and appropriate actions are taken to address them.

Qualifications
2 years of people management experience in a retail or service environment.
Demonstrated skills in managing ambiguity, effective communication, managing conflict, and driving results in a retail setting.
Open availability 7 days a week.
Basic knowledge of MS Office (Word, Excel).

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