Field Special Investigator

2 weeks ago

Mississauga, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a Field Special Investigator for our growing team

What you'll do here:

  • Evaluate concerns and fraud indicators to develop investigative plans for all lines of business in insurance claims, including Property, Auto Fire and Theft, Cargo, Casualty, Accident Benefits and claims with Legal disputes.
  • Conduct all aspects of the investigations, including inperson and telephone interviews with individuals, businesses, law enforcement, and all entities pertinent to the claim.
  • Collect, source and preserve evidence as it relates to investigations, including statements, records, reports, and salvage.
  • Analyze information to identify trends, summarize findings and make recommendations to the business for further investigation and claims handling.
  • Consult internally with Claims business units, and provide resources and recommendations to support the fraud initiatives, as required.
  • Communicate effectively with all stakeholders, and prepare reports, trial briefs, and updates on investigations in a timely and respectful manner.
  • Build and maintain productive business relationships with law enforcement (police, fire, border control), government bodies, and investigative organizations.
  • Attend court proceedings or hearings, as required.
  • Participate and/or lead project work and training initiatives, internal and external.
  • Work using a home office and company vehicle (with an assigned administrative office in the GTA).

What you bring to the table:

  • University degree or college diploma or any combination of equivalent education and experience.
  • Minimum 12 years of field investigative experience.
  • Minimum of 2 years insurance claims investigation experience.
  • Strong investigative interviewing and statementtaking skill.
  • Comprehensive knowledge of evidence continuity, collection best practices, and privacy laws.
  • Excellent written / verbal communication and documentation skills.
  • Strong interpersonal and networking / relationshipbuilding skills.
  • Experience in providing testimony in judicial proceedings and/or insurance examinations.
  • Must have valid Ontario Driver's license and a good driving record.
  • Excellent time management and workload management skills.
  • Working knowledge of Outlook.
  • Law Enforcement experience, strong asset.
  • Ability to solve problems and innovate investigation strategy.
  • Bilingualism (French / English) _
  • Need to process claims files from Englishspeaking clients on a regular basis._

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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