Guest Service Associate/night Auditor TownePlace Suites Windsor
2 weeks ago
RESPONSIBILITIES:
- Maintain a warm and friendly demeanor at all times with guests and team members.
- Comply with all company standards and brand standards, if applicable.
- Interact with all guests during check-in and check-out procedure.
- Create and cancel reservations as required, handle check-in and check-outs.
- Greet all incoming and outgoing calls in a professional and timely manner.
- Review logbook, and emails daily and complete all tasks on checklist.
- Maintain proper operation of Front Desk telephones, familiar with daily sell rates.
- Balance and prepare individual paperwork for closing of shift with hotel standards.
- Work closely and maintain proper communication with all hotel departments.
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, directions, local attractions.
- Perform other duties assigned by supervisor or department manager.
- Provides information and/or reports to supervisors, managers, and hotel brand-related representatives.
- Ensures security of guests and hotel assets.
- Creates and completes audit reports/journals.
- Works closely with the Operations Manager and General Manager to ensure reports, operations, and tasks are delivered in a timely manner.
- Perform batch settlement and balances daily transactions.
- Complete the daily night audit tasks.
- Performs additional duties as requested by the Management team to ensure all operations of the hotel and guest services are delivered efficiently.
Requirements:
- Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and work experience.
- Familiarity with customer service excellence.
- Previous related experience – preferably in a hotel, hospitality, or tourism environment.
- Effective communication, presentation, interpersonal, and organizational skills.
- Ability to interact effectively with guests, management, peers, staff, and the general public.
- Thorough knowledge and understanding of policies, procedures, regulations.
- Previous experience with FOSSE is a definite asset.
- Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained.
- Handle reservations, check-in, and checkout of guests.
- Ability to communicate effectively in written, verbal, phone, and face-to-face meeting situations.
- Must be comfortable handling cash and have basic related cash and float knowledge.
- Marriott or other hotel franchise or related experience is a definite asset.
- Demonstrated knowledge of health and safety regulations.
- Ability to work alone with little supervision.
Salary: From $ per hour
Schedule: 8 Hour Shift, Day shift, Evening shift, Holidays, Night shift, Weekend availability
Experience: Customer service: 2 years (required)
Work Location: In person
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