Member Advice Center Specialist
2 weeks ago
East Coast Credit Union is seeking a
Member Advice Centre (MAC) Specialist. This part-time position would ideally be located in either our Dartmouth, Antigonish or Port Hawkesbury locations.
The role is well suited for an individual with exceptional customer service experience seeking an opportunity in a progressive and innovative organization.
The successful applicant must be able to work both days and evenings as required.
East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work.
With 18 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.
You would
- Identify member needs, provide products and services based on their individual financial needs and goals and refer member to the appropriate department.
- Receive incoming calls and effectively manage digital and online inquiries; perform outbound calls and support any sales and service initiatives as per established goals.
- Recommend and process product and service solutions including but not limited to deposit accounts, term deposits, registered products, card services, digital services, Collabria Credit Cards, Matrixapproved overdrafts and preapproved lending products within specified guidelines.
- Identify trends in service recovery incidents and proactively recommend solutions to avoid reoccurrences.
- Assist the branch network in booking inperson and telephone appointments. Ensure accurate member information and requests are recorded in the appointment scheduling software.
- Champion the understanding and provide support, demonstrations and advice to members using all virtual and selfserve channels.
- Capture member feedback on virtual and digital services and escalate feedback to the appropriate department. Provide recommendations on enhancements to online services.
- Exhibit a team approach, provide project support and complete other duties as assigned.
You have
- Completed a certificate or diploma in Business (or other relevant academic experience).
- A minimum of 1 year sales and service experience, preferably in the financial industry and/or contact centre environment.
- Superior customer service and business development skills.
You are
- Passionate about providing exceptional customer service.
- Able to achieve and exceed business/sales objectives.
- Selfmotivated with a strong work ethic.
- A critical thinker with problemsolving skills.
- Accurate and have a high attention to detail.
- A great communicator with time management skills.
We offer
- Outstanding culture and opportunity to join an engaged and communityfocused team.
- Tuition reimbursement, training, and personal development.
- Competitive compensation and benefits with performancebased incentives.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Additional employee perks include but not limited to wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
Applications will be accepted until:
June 2nd
, 2023.
Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.
At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.
Experience:
Preferred
- Contact Centre
- 1 year(s): Customer Service
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