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Warehouse Operations Liaison

3 months ago

Toronto, Ontario, Canada On AG Full time

At a Glance:
On's logistics team is expanding and we are looking for a quick-thinking, detail-oriented person to join the growing team. This role will act as a liaison between our Portland office, Zurich HQ, and our Mississauga logistics service provider.

This is an opportunity to help shape On's 3PL warehouse and logistics processes through collaborating with warehouse teams on a variety of operational and strategic topics.

This role is for someone who strives for efficiency, whilst continuously seeking new and improved ways of operational excellence.


Based in Mississauga, ON onsite at our logistics provider, this role requires someone with flexibility to travel periodically to the Portland office and potentially other warehouses in the United States as needed.

If you enjoy traveling, have experience in similar roles and work well in a fast-paced environment, we want to hear from you

Your Team:


We are a collaborative and diverse operations team who work with all departments to deliver our product to the customer on time and with the highest quality possible.

We take pride in exceeding expectations and driving operational excellence by establishing and improving processes, challenging the status quo, and utilizing our external resources when needed.


Your Mission:

  • Coordinate daily priorities for outgoing customer orders in collaboration with the Customer Service Team in Portland
  • Drive key processes clarification and standardization by training staff members of our 3PL on vendor guidelines for key accounts
  • Ensure these requirements of key account shipments are followed by our 3PL daily
  • Oversee and monitor incoming goods from factory and customer returns to ensure KPIs are met
  • Monitor daily performance of 3PL partner, manage relationships to support the highest service level and smooth operations
  • Contribute to quarterly business review meetings with 3PL partner and drive continuous improvement and support in strategic projects
  • Facilitate ongoing cycle count program
  • Oversee and perform inbound quality inspection and other regular checks, in coordination with rest of the global logistics teams
  • Other duties as needed

Your Story:

  • Bachelor's Degree in Business Administration or logisticsrelated field. Combination of experience and education will be considered
  • 5+ years' relevant business experience, preferably in a warehousing/logistics environment, experiences in Ecommerce/Directtocustomer businesses strongly preferred
  • Detailoriented, data and process driven, with a good understanding of what matters in delivering good customer experience and ease of doing business
  • Ability to work independently, take initiatives, multitask and prioritize, to think and react in a highenergy and fastpaced environment
  • Demonstrated understanding of vendor shipping and routing guidelines
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Excel
  • Previous experience with warehouse management systems

Travel Requirements:


This role will be expected to travel up to 20% of the time, which may fluctuate based on business needs.


Physical Requirements:

This role involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching. Must be able to lift up to 25 pounds.

What we offer:


We offer a dynamic, challenging and sportive environment that has been ranked as the 'fastest growing sports company' of its time.

With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential.

This is where your work matters, you're hands-on and your team members are amongst the very best in their respective disciplines and fields.


  • On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination._
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