Online Service Specialist
2 weeks ago
Key Responsibilities:
- Identify and assess client needs to achieve satisfaction
- Ensure clients are sent regular updates on order status, help mitigate complaints on order delays and errors through proactive communication
- Liaison with retail locations to ensure a seamless omnichannel experience for the client
- Notify fulfillment team of order changes, cancellations and exchange requests
- Contribute to a positive work environment
- Support order fulfillment team as required
- 1 years + of experience in customer service
- Excellent written and verbal communication skills
- Strong ability to negotiate and find agreeable solutions
- Experience with Microsoft Teams and Smartsheets is an asset
- Ability to work independently
- Ability to multitask and prioritize while ensuring a high quality of work is completed on time
- Excellent numerate and analytical skills
- Strong written and verbal communication skills
- High attention to detail
gravitypope offers a competitive wage, a comprehensive employer-subsidized benefits package, a generous employee discount package, as well as the opportunity to work in an entrepreneurial environment characterized by continued growth and strong business results.
This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
Schedule:
- 8 hour shift
Work Location:
One location
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