Delivery Manager, Manager
1 week ago
Apex Systems is a staffing and consulting firm and we are looking for a Delivery Manager with 5+ years of experience managing technical production teams, working in open sourced development environment, and experience collaborating with multiple stakeholders in an enterprise environment to place at our client, a Big Five Bank.
Client:
Big Five Bank
Contract: 1 year rolling contract
Location:
Toronto, Downtown Core (2 days/week downtown)
Experienced with incident management. Able to drive the emergency production issue calls to get the production issue resolved within the SLA.
In case of emergency incidents, manage communication to business, stakeholders and executives
Able to determine the accuracy of data before sharing it with business stakeholder and executive in case of production issue
Able to makes decisions to enable quick restoration of service while balancing risk associated with changes
Work with existing production support team to streamline and improve processes
Understanding the software development lifecycle, waterfall and agile
5+ years of experience as a Delivery Manager on technical production support envrnioment
~5+ years of experience with incident management, troubleshooting, and escalations
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