Team Lead, Client Care, Canada Crowfoot Animal Hospital, Calgary, AB
1 week ago
Team Lead, Client Care
Location: Calgary, AB
Crowfoot Animal Hospital is welcoming a full-time, Client Care Team Lead for a talented group of Client Care Specialists. You will be passionate about providing leadership to your immediate team members, ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.
Key responsibilities and attributes for this role are:
Experience working in a medical office (human or companion animal) Administrative skills: overseeing 4 - 5 Client Care staff, medical record management, filing, reporting and coordinating office services (equipment/supplies/forms/procedures) Training: new hire training, client service training, administrative process training and additional training as required for Client Care team. Leadership skills: acts in ways to develop trust and team connectivity with active coaching, team development and behavior modelling; create a culture of teamwork, development, communication, respect and open-mindedness Exceptional interpersonal skills in working with your colleagues, pet parents and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience Assisting veterinary staff with various tasks and treatments when required Ability to answer a multiline phone system and track and book appointments effectively Placing outbound calls to pet parents for follow-up and future appointment bookings Respond and manage email correspondence; clients, referring veterinarians & internal office messages Admitting and discharging pet patients Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments Scheduling appointmentsSchedule: This position requires flexibility to work a variety of shifts and a rotating work schedule including: days, evenings, and weekends
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
VCA Canada Student Loan RRSP Program – Ask us more Competitive wages and benefits Annual uniform allowance Exceptional career development: there is room to grow here RRSP Employer 5 % Match Program – saving for your future just got easier Extensive online anytime-anywhere access to journals and textbooks Employee Assistance Program to support your health and wellbeing Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness appsClick "Apply Now"
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
#clientcare
#vetreception
#animals
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Veterinary Reception, Client Care Location: Calgary, AB Part-time Position Calgary North Animal Hospital is currently welcoming a part-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the...
-
Calgary, Alberta, Canada VCA Animal Hospitals Full timeVeterinary Reception, Client CareLocation: Calgary, ABDalhousie Varsity Animal Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will...
-
Calgary, Alberta, Canada VCA Animal Hospitals Full timeVeterinary Reception, Client CareLocation: Calgary, ABDalhousie Varsity Animal Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will...
-
Calgary, Alberta, Canada VCA Animal Hospitals Full timeVeterinary Reception, Client CareLocation: Calgary, ABDalhousie Varsity Animal Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will...
-
Calgary, Alberta, Canada VCA Animal Hospitals Full timeVeterinary Reception, Client Care:Location:Calgary, AB:Part-time Position:Calgary North Animal Hospital is currently welcoming a part-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you...
-
Client Care Specialist
1 week ago
Calgary, Alberta, Canada VCA Animal Hospitals Full timeVeterinary Reception, Client CareLocation: Calgary, AB Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering...
-
Veterinarian, Calgary North Animal Hospital
1 week ago
Calgary, Alberta, Canada VCA Full timeVeterinarian, DVM Location: Calgary, AB Calgary North Animal Hospital & 24 Hour Emergency Service is currently welcoming an experienced Veterinarian, DVM to join our team. If you are a highly motivated individual who thrives in a dynamic work environment, we want to hear from you Operating as a primary care and emergency hospital for companion...
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Veterinary Reception, Client Care Coordinator Location: Calgary, AB Harvest Hills Animal Hospital is currently welcoming a full-time Client Care Specialist to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital....
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Registered Veterinary Technologist, RVT Location: Calgary, AB Calgary West Animal Hospital is welcoming a full-time Registered Veterinary Technologist to join our care team. We are a well-established two-doctor small animal practice in the vibrant up-and-coming neighborhood of Rosscarrock Southwest. Our team is committed to creating a...
-
Calgary, Alberta, Canada VCA Animal Hospitals Full timeCalgary Animal Referral & Emergency Centre is welcoming a Board Certified Veterinary Medical Oncologist to join our specialty health care team. The specialty team currently includes a board-certified Radiologist, Neurologist, Oncologist, Dermatologist, Ophthalmologist, Surgeons, Internal Medicine, and a board-certified Criticalist. About Our Ideal...
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Radiologist, Veterinarian Location: Calgary, AB General Manager: Stacey Parker Calgary Animal Referral & Emergency Centre is welcoming a Board-certified Radiologist (permanent, full-time) to join our specialty health care team. We also welcome applicants who are nearing the completion of their residency training and waiting to...
-
Calgary, Alberta, Canada VCA Full timeRegistered Veterinary Technologist, RVT Location: Calgary, AB Calgary West Animal Hospital is welcoming a full time Registered Veterinary Technologist to join our team. While our network is large, we still offer that local community feeling, mentorship, and additional training Have completed a Veterinary Technologist or Animal Health Technologist...
-
Veterinary Specialist 35
1 week ago
Calgary, Alberta, Canada VCA Animal Hospitals Full timeExplore Your Career With VCA Canada: Veterinary Specialist Search for job title, keyword, skill, location (city, state) Clear text Veterinary Technician / Assistant jobs Location Oakville, Ontario, Canada Job Id R-10307 Job Type Part time Ophthalmologist - Board Certified or Residency Trained. Location: Oakville, ON. Mississauga Oakville Veterinary...
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Veterinarian, DVM Location: Calgary, AB Relocation Allowance and Signing Bonus District Animal Hospital & Urgent Care is currently welcoming an experienced Veterinarian, DVM to join our team. This is an exciting time to join a new hospital and be a part of an amazing team As a successful candidate, you understand the importance...
-
Calgary, Alberta, Canada VCA Full timeVeterinary Technologist Specialty Team Lead Location: Calgary, Alberta Are you passionate about pets and providing exemplary patient care? Then we want you to join our amazing team The Calgary Animal Referral and Emergency Centre (, a member of VCA Canada, is currently welcoming a full-time Registered Veterinary Technologist Supervisor for Specialty...
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Registered Veterinary Technologist Department: Critical Care Location: Calgary, AB Calgary Animal Referral and Emergency (;Centre is currently welcoming a Registered Veterinary Technologist, Critical Care to join our ever growing Critical Care Service. Schedule: The schedule provides a great balance of weekday and weekend...
-
Calgary, Alberta, Canada VCA Full timeTech Assistant Department: Critical Care Location: Calgary, AB The Calgary Animal Referral and Emergency Centre (CARE Centre) is welcoming a full-time Critical Care Tech Assistant to join our dedicated and dynamic pet healthcare team. The CARE Centre is a 24-hour emergency and referral specialty hospital. We are committed to supporting pet owners...
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Veterinary Client Liaison Department: Dentistry and Oral Surgery Location: Calgary, AB Calgary Animal Referral and Emergency (;Centre is welcoming a full-time Veterinary Client Liaison for our Dentistry team. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our...
-
Calgary, Alberta, Canada VCA Canada Full timeJOB DESCRIPTION Registered Veterinary Technologist, RVT Location: Calgary, AB New Grads Welcome McKenzie Towne Animal Hospital is welcoming a full time Veterinary Technologist, RVT to join our team of skilled veterinary professionals. While our network is large, we still offer that local community feeling, mentorship, and additional training ...
-
Venue Services Team Lead
1 week ago
Calgary, Alberta, Canada Calgary Stampede Full timeAbout the Calgary StampedeThe Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We're Greatest Together, the Stampede is one of the most respected volunteer-based...
