Customer Success Manager

1 week ago

Montreal, Quebec, Canada MSP Corp Full time

Whether you're looking for a career change in IT, you're a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success.

As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are always looking for qualified & dynamic IT professionals to join our team or our clients.

We are currently seeking for a highly skilled and experienced Customer Success Manager (CSM). As a CSM, you are responsible for managing the customer relationship, delivering customer value and outcomes, supporting contract management, and growing the portfolio of managed services and cloud offerings.

Requirements:

  • The CSM is expected to have extensive experience, preferably in IT Business or related field.
  • 3+ years of relevant work experience.
  • Project management and service management certifications.
  • Knowledge of Microsoft products and technologies.
  • Bilingual, French/English.

Responsibilities:

  • The CSM is the main point of contact for a portfolio of clients and is the pivot between the clients and the organization. A key role to ensure relationship longevity, high level of quality and satisfaction.
  • Have recurring communications with all clients, while producing and presenting all WBRS, MBRS, QBRS and ABRS.
  • Will be responsible for Customer Onboarding.
  • Collaborate with Sales.
  • Reduce Churn and be the advocate for clients.
  • Ensure the Health of each client.
  • Will also be responsible to ensure that all involved departments along with the Director's and their respective teams are collaborating and communicating to ensure that all tasks, projects, services are performed and completed successfully.

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.

We thank all the candidates for their interest, but only the selected candidates will be contacted directly. Only local candidates will be considered.

"Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."

Responsable de la Réussite Client

Que vous soyez à la recherche d'un changement de carrière en TI, que vous soyez une entreprise ayant besoin de soutien en TI ou de dotation en TI, laissez Groupe Access Propulsé par MSP Corp. être votre prochaine étape vers le succès.

En tant que l'une des principales entreprises de cybersécurité et de services en technologies de l'information (TI) au Canada, nous avons un éventail de services à offrir à notre clientèle variée, qu'elle soit grande ou petite. Cela signifie également que nous sommes toujours à la recherche de professionnels de l'informatique qualifiés et dynamiques pour se joindre à notre équipe ou à nos clients.

Nous sommes actuellement à la recherche d'un Responsable de la Réussite Client hautement qualifié et expérimenté. En tant que Responsable de la réussite client, vous êtes responsable de la gestion de la relation client, de la fourniture de valeur et de résultats pour le client, du soutien à la gestion des contrats et de la croissance du portfolio de services gérés et d'offres de cloud.

Exigences :

  • Le Responsable de la Réussite Client doit avoir une expérience approfondie, de préférence dans le domaine de l'informatique ou dans un domaine connexe.
  • Plus de 3 ans d'expérience professionnelle pertinente.
  • Certifications en gestion de projet et en gestion des services.
  • Connaissance des produits et technologies Microsoft.
  • Bilingue, français/anglais.

Responsabilités :

  • Le CSM est le principal point de contact pour un portfolio de clients et est le point de contact entre les clients et l'organisation. Il joue un rôle clé pour assurer la longévité de la relation, un niveau élevé de qualité et de satisfaction.
  • Il a des communications récurrentes avec tous les clients, tout en produisant et en présentant tous les WBRS, MBRS, QBRS et ABRS.
  • Vous serez responsable de l'accueil des clients.
  • Collaborer avec les ventes.
  • Réduire le taux de désabonnement et défendre les intérêts des clients.
  • Assurer la santé de chaque client.
  • Il est également chargé de veiller à ce que tous les départements concernés, ainsi que les directeurs et leurs équipes respectives, collaborent et communiquent afin de s'assurer que toutes les tâches, tous les projets et tous les services sont exécutés et menés à bien.

Avantages :

  • Soins dentaires
  • Assurance maladie complémentaire
  • Assurance vie
  • Salle de sport sur place
  • Stationnement sur place
  • Congés payés
  • Cotisation à un REER
  • Soins de la vue

Si vous ou quelqu'un que vous connaissez est intéressé par cette incroyable opportunité de carrière, envoyez-nous votre CV mis à jour.

Nous remercions tous les candidats de leur intérêt, mais seuls les candidats sélectionnés seront contactés directement. Seuls les candidats locaux seront pris en considération.

"La communication avec les clients/vendeurs de l'extérieur de la province sera fréquente, c'est pourquoi une bonne utilisation de la langue anglaise, écrite et parlée, est requise.

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