Returns Team Lead

1 week ago

Brampton, Ontario, Canada Metro Supply Chain Full time

JOIN OUR TEAM


Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.


RESPONSIBILITIES:

  • Oversee end to end Reverse Logistics (RVL) processes for product freight in compliance with Metro National & hub specific Standard Operating Procedures (SOP).
  • Create bill of ladings for appropriate return orders to the designated vendor.
  • Complying to strict scheduling with the vendors to acquire the appropriate RMA.
  • Actioning industry and organizational best practices, determine value and action change directives to gain efficiencies in transportation and warehousing.
  • Maintain warehouse cage lists by client SOP standards.
  • Lead process for loading returns, staging and proper tagging and ensuring the staging lines for products are audited and tagged.
  • Coordinate communications effectively with internal and external clients.
  • Monitor the returns area, organize products and allocated areas for offloading.
  • Responsible for organizing product returns into designated warehouse sections and stage accordingly.
  • Monitor team trailer loading audit protocol for all outbound products.
  • Using Airtable to track, review and update daily delivery returns and inbound product feeder hubs.
  • Monitor Asset Tracker updates and maintain record accuracy.
  • Leads all RVL inventory processes to ensure the product availability for vendor shipments and to ensure compliance with the organization's RVL procedures and mandates.
  • Create and manage solutions for RVL inventory capacity issues.
  • Maintain targets, objectives and goals throughout the warehouse and driver return process.
  • Implement and supervise safe practices and ensure all are compliant with warehouse procedures and delivery return processes.
  • Assist in escalated RVL issues.
  • Ensure end of day checklist is completed and actioned.
  • Send end of day report to Operations Supervisor at the end of each operating day.
  • Complete shift briefings to ensure the effective communication of relevant information to department team members.
  • Provide daily feedback to team members through coaching and performance reinforcement and assist with team training and development.

EDUCATION:

  • College or relevant professional experience in lieu.

EXPERIENCE:

  • Previous experience as a Warehouse/Logistics Lead or similar/equivalent leadership position.

COMPETENCIES:

  • Customer Centricity
  • Fostering Culture
  • Collaboration
  • Problem Solving & Decision Making
  • Managing Through Change
  • Developing Self & Others
  • Planning & Results Orientation
  • Communication
  • Always Improving Mindset
  • Business & Financial Savvy
Why Join Us

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your family's wellbeing
  • A Retirement Savings Program with a company match
  • Company team wear allowance
  • Employee Appreciation Day
  • Company sponsored social events
  • Community volunteering


Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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