Service Advisor

1 week ago

Duncan, Canada First Truck Centre Full time

Position Overview:

Velocity Truck Centre Canada, formally known as P&R Truck Centre, is looking for a Service Advisor in Duncan, BC. This position will play a crucial role in ensuring customer satisfaction by managing service appointments, providing expert advice, and coordinating with the service team to deliver timely and efficient service.

What's in it for you:

  • Attractive Compensation: Earn a competitive base salary from $65K - $68K per year based on years of service and experience which includes a profit share component.
  • Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
  • Work-Life Balance: Enjoy paid vacation time, plus a generous annual tool and boot allowance to support your work.
  • Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
  • Financial Security: Plan for the future with employer RRSP matching.

Key Responsibilities:

  • Greet customers, document service needs, and provide clear explanations of required services and repairs
  • Schedule service appointments, manage workflow, and coordinate with technicians for timely service completion
  • Utilize knowledge of commercial trucks to offer accurate advice and recommendations
  • Upsell additional services and products, fostering long-term customer relationships
  • Prepare service estimates, process warranty claims, maintain accurate records, and address customer complaints promptly

Qualifications

  • High school diploma or equivalent; additional technical education or certifications are a plus
  • Proven experience as a Service Advisor, preferably in a commercial truck or automotive dealership
  • Strong knowledge of commercial truck systems and repairs
  • Excellent customer service and communication skills
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Proficiency with dealership management software and basic computer skills

Who we are:

Velocity Truck Centre Canada, encompassing First Truck Centre, P&R Truck Centre, Velocity EV, and Velocity Vehicle Group, provides unparalleled support through a range of services including sales, vehicle maintenance, parts, collision repair, and financing. Our brands include Freightliner, Western Star, Thomas Built, Autocar, Coach & Trailer. We believe in living our values and serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is expanding in Alberta and British Columbia, now boasting 18 branches. With over 100 branches globally spanning the USA, Mexico, and Australia, we value career growth and are looking for like-minded individuals to join our team.

For more information about Velocity Truck Centres, please visit our website.

We are an equal opportunity employer.

#HP01

Job Posted by ApplicantPro

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