Client Care

2 weeks ago


Canada CPAP Central Inc Full time

Job Summary


The Client Care & Sales Coordinator will provide customer service and administrative support to the organization by obtaining, analyzing and verifying the accuracy of a prescription or request and initiate and/or implement corrections as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.


Key Responsibilities

  • Schedule client appointments and followups in a timely manner
  • Maintain accurate client records in electronic format
  • Able to provide support to clinical team, with knowledge of devices and equipment provided to clients
  • Problem solving by identifying and assessing individual client needs and taking appropriate action to satisfy those needs
  • Assist with equipment setup
  • Provide ongoing support to clients and assist with mask fittings and in office/ store duties
  • Assist with the upkeep of trial equipment and preventative maintenance
  • Forward physician and other multidisciplinary health care worker calls to clinical staff
  • Follow up with physicians and clinical sites in regards to outstanding paperwork.
  • Assist with generating reports and provide administrative support
  • Assist with billing and insurance claims processing
  • Assist the finance manager with A/R reports and follow up with outstanding payments
  • Sell medical equipment and supplies in a retail store setting

Experience

  • Minimum 1 year healthcare experience
  • Minimum 1 year medical retail sales experience
  • Prior experience in a medical retail office setting is preferred
  • Proficiency in electronic charting
  • Knowledge of medical terminology is a plus
  • Strong organizational and communication skills
  • Ability to multitask and prioritize tasks effectively
  • Familiar with Microsoft Office (Outlook, Word, and Excel)
  • Strong ability to multitask and prioritize in a fastpaced environment
  • Excellent interpersonal, customer service and organizational skills
  • Able to work independently and with a team
  • Fluent in English. Second language is an asset


This position offers an opportunity to work in a dynamic healthcare environment, utilizing your skills to support clients and healthcare providers alike.

Join our team and make a difference in the lives of our clients.

Job Types:
Full-time, Part-time, Permanent, Casual

Pay:
$20.00-$23.00 per hour

Expected hours:
per week

Benefits:

  • Onsite parking
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Education:

  • Secondary School (preferred)

Experience:

- sales: 1 year (required)

- healthcare: 1 year (required)

Work Location:
In person
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