Advancing Mortgage Supervisor
2 weeks ago
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visitJob Description:
What You'll Be Doing
The Team Leader, Operations Management is responsible for supervising the day-to-day activities of members of a smaller team within an operating unit ensuring the work is performed effectively to achieve high performance levels and outstanding customer service.
The role ensures the consistent execution of basic processes by supervising resource allocation, process adherence, compliance, change integration and process improvement.
The Team Leader follows established procedures to analyze situations, data, and processes to achieve business objectives. The role identifies and makes recommendations to improve employees' productivity, processes, tools, and services. This position is a 18 month secondment.At CIBC we enable the work environment most optimal for you to thrive in your role.
You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview
How You'll Succeed- Client Experience - Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our clients.- Results Driven Leadership - Build a culture of collaboration to deliver quality standards with mínimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow.- People Leadership - Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members.
You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.- You put our clients first.
You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.- You're driven by collective success.
You know that collaboration can transform a good idea into a great one.
You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.- You embrace and champion change.
You'll continuously evolve your thinking and the way you work in order to deliver your best.- Values matter to you.
You bring your real self to work and you live our values - trust, teamwork and accountability.- You're fluent in French and English to serve our clients in the community.
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Lasalle, 8301 rue Elmslie
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills:
Analytical Thinking, Business Objectives, Customer Service, Operations Management
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