Senior Manager, Customer

2 weeks ago

Toronto, Ontario, Canada KPMG Full time
Overview
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?

Our Customer & Digital Services practice in Toronto is looking for a professional like you with the skills and drive to make a real difference.

We are looking for a Senior Manager with a focus on the Financial Services sector inclusive of Banking, Insurance and/or Wealth and Asset Management.

If you have consulting experience, value culture and client value above all, have delivered client experience design and/or delivered digital strategy engagements then we would love to hear from you.

This is a leadership role with an expectation to support our goal of making KPMG 'the clear choice in the Canadian market for imagining, designing, building and securing customer obsessed organizations'. If you have experience in the areas of: Digital Strategy, Experience Design, Service Design, Client Experience Strategy, and/or Customer Journey Mapping, we want to hear from you.

What you will do
As a Senior Manager in a Big Four Global Consulting Firm, you have been played a leadership role in supporting engagements with large, complex organizations on their CX and Digital strategies. Furthermore, you understand the power of technology enablers like Salesforce, Microsoft, eCommerce platforms and other customer enablement solutions.

This role is about sales, delivery and practice development.
  • Business development: you will support the identification, marketing and support of winning the trust of clients resulting in sold work;
  • Team and project management: you will lead a team of high performers, maintain strong client relations and shape the deliverable of outstanding work products;
  • Practice development: you will create followership and can support recruiting, marketing and practice administration as required.
You will play a central role in delivering a structured process to shape an ambitious and practical path for clients to realize value. You will also be part of a global KPMG Customer network that has developed some of the best CX and Digital tools, methods and frameworks anywhere.

What you bring to the role
  • 7+ years experience delivering client service excellence, with at least 3 years in a professional services firm
  • Experience with at least one key sector within Financial Services (I.e. Banking, Insurance, Wealth and Asset Management)
  • Experience in project management, specifically delivering milestone driven projects;
  • Strategic and intellectual thinker who can deliver strategy, technology, design and process through the lens of a digital experience
  • Can research, curate, organize and synthesize diverse and complex data sets to inform CX and Digital transformation plans
  • Guide the development compelling proposals and deliverables in logical and creative ways
  • Able to prepare for and deliver presentations and facilitate workshops with experience doing so to senior level audiences

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here.

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG's Employee Relations Service team for support by emailing or by calling , Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .

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