Flexible Engineer
2 weeks ago
As a Tier 1 Engineer, you will play a crucial role in providing technical support to their clients, ensuring their IT systems operate smoothly and efficiently.
Technical Support:
Respond to client technical issues via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network-related problems.
Ensure timely resolution of technical issues to minimize client downtime.
Establish rapport with clients and provide clear technical explanations.
Document common technical issues and solutions.
Generate reports on service desk performance metrics.
Technical Expertise:
Participate in training programs to enhance technical skills.
Collaborate with service desk and other departments.
Bachelor's degree in Computer Science or related field preferred.
Previous experience in technical support role preferred.
Strong knowledge of Microsoft Windows, Office 365, and networking concepts.
IT certifications such as CompTIA A+ or Network+ are a plus.
Training and development opportunities
Flexible work schedule
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