Library Assistant

2 weeks ago

London, Ontario, Canada Western University Full time

Classification & Regular Hours:

Hours per Week: 35

Salary Grade:
Level L

  • Please note, there are multiple vacancies available. This is a temporary role with a contract end date of May 31, 2025._

Secondments are Welcome:

Click here for more details on secondment opportunities.

About Western:


Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.

We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.


About Us:


Western Libraries provides the library and archival expertise and infrastructure - information resources, technology, people, and spaces - required to cultivate and mobilize knowledge, and accelerate excellence in teaching, research and scholarship.


Responsibilities:


In this project-based position, the Library Assistant (User Services) is responsible for the timely, accurate and efficient manner of processing library materials in various formats (e.g.

books, journals, scores) to be shifted on library shelves and or sent to offsite storage. The Library Assistant will also provide timely, effective and courteous customer service to library users, and assists with the delivery of library and information resources within Western Libraries). The Library Assistant will utilize the Library Services Platform and in accordance with Western Libraries policies and procedures.

The Library Assistant provides circulation, directional, technical and reference related assistance and support to library users, and provides support for document delivery, collections maintenance and outreach and events.

This role also assists with monitoring and troubleshooting equipment and with identifying and reporting facilities issues to ensure a safe library space is maintained

Qualifications:

Education:

  • 2year community college diploma

Experience:

  • More than 6 months of experience providing frontfacing public service, preferably in a library setting

Knowledge, Skills & Abilities:

  • Ability to demonstrate patience and focus to complete detailed administrative tasks
  • Familiarity with Library of Congress classification system and related library policies and procedures
  • Manual dexterity with strong fine motor skills to handle a variety of library materials
  • Ability to establish rapport with people from diverse backgrounds and to establish and build healthy working relations with library staff and users
  • Ability to maintain a positive, outgoing attitude with genuine customer service orientation, with the ability to identify and understand customer needs, and provide appropriate solutions
  • Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
  • Demonstrated ability to take initiative, to work independently and follow through on work assignments
  • Ability to multitask and maintain an organized and effective personal work environment
  • Adapts readily and effectively to changing priorities and demands
  • Ability to demonstrate patience and focus to complete detailed administrative tasks
with strong attention to detail and accuracy to ensure seamless access to Library materials

  • Ability to interact professionally with students, staff, faculty, and other members of the University community
  • Ability to work independently and effectively as a member of the team to achieve department goals
  • Familiarity with Western policies and guidelines preferred
  • Ability to work within a flexible schedule (evening and weekend hours) to accommodate Western Libraries' events and activities.

Union Statement:

Western Values Diversity:

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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