Auto Claims Representative I

2 weeks ago

Kitchener, Ontario, Canada Heartland Farm Mutual Inc. Full time
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It's all about fulfilling our promise with a personal approach.

With our team, you'll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...

  • Manage a caseload of auto claims for customers across Ontario and Nova Scotia from our office in Waterloo ON.
  • Coordinate the services of repair shops, rental vendors, and appraisers where necessary.
  • Identify Claims where injuries to our client or Third Parties have occurred.
  • Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
  • Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
  • Ensure that claims losses are mitigated appropriately for Heartland and our client.
  • Develop strong customer, broker, and vendor relationships through personal accountability.
  • Maintain a diary system to ensure completion of outstanding tasks remains on track.
What you will bring...

  • A strong background in customer service, and a desire to build a career in the insurance industry.
  • Insurance education or experience is an asset.
  • CIP designation or willing to pursue.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to multitask and remain calm under pressure.
  • Ability to thrive in a team environment, as well as working independently.
  • Must be able to work in office from Waterloo ON.
What we offer...
In return, we'll give you countless opportunities to learn and grow. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.


At Heartland, our benefits are great and include not only health and dental coverage, but also a generous pension plan.

All staff members share in our company's success through our incentive plan. After satisfactory completion of a three-month probation period, you will become a part of our hybrid work model.

With this model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can't wait to hear from you

A Place Where YOU Can Make a Difference Proudly Canadian. Mutually Owned.

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