![IFR Workwear Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service/embroidery Assistant
2 weeks ago
Customer Service/Embroidery Assistant
Are you self motivated, driven, organized, efficient and an adaptive learner? Are you good at multi-tasking and do you work well in a busy environment? Do you have experience working in a sales environment? Do you like to work in a team environment? If you answered yes to all these questions, then IFR Workwear Inc wants to talk to you about joining our team.
Main Job Tasks and Responsibilities
- Order entry, customer service.
- Take and complete regular sales orders including information on customizations.
- Ensure the front show room is organized, neat, tidy, and clean.
- Answer phones professionally, handling customer service requests and forwarding calls as required.
- Handle customer service requests including discussing orders, shipments, service and/or pricing.
- Liaise with the Embellishment team on embroidery orders and provide clarity on details of work to be done.
- Liaise with the Distribution center team on shipping of customer orders, back orders.
- Handling of embellishment administration including customer quotes, crest ordering, inventory control.
- When required, assist in shipping and receiving, and warehouse functions.
Education and Experience
- Minimum of Grade 12 education.
- Some postsecondary education and/or related work experience.
- Minimum of two (2) years in an office function.
- Aboveaverage computer skills/knowledge you must be proficient in using a variety of computer programs, including Outlook, Word, Excel and be comfortable with learning our internal ERP system.
- Customer service skills.
Key Competencies
- Detail oriented accuracy is extremely important in this role.
- Efficiency you must work efficiently and effectively to keep up in this fastpaced environment.
- Organized time management skills are very important as this is a busy environment where you are handling multiple tasks and changing priorities.
- Multi-Tasking you will be doing multiple tasks throughout the day & need to be able to manage these effectively & efficiently.
- Communication you must be able to communicate effectively with staff at all levels of the organization as well as customers.
- Problem solving skills you must be able to identify mistakes and bring issues forward to your supervisor as required.
- You must be able to handle paperwork effectively.
- You must have your own means of transportation to/from work.
IFR Workwear Inc offers a competitive salary & comprehensive benefits package including, health, dental travel, life, and critical illness insurance.
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location:
In person
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