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Team Lead

3 months ago

BasSaintLaurent, Canada CAE Inc. Full time
Role and Responsibilities


CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations.

Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.


The role we are offering you:

Team Lead Aircraft Dispatcher Analyst will be supporting the CAE Flight Services Solutions Flight Plan Manager team by participating in implementation and other projects globally.

Team members are part of a techno-functional team specialized in implementing and delivering Flight Plan Manager and other solutions / modules as part of the Flight Services Solutions suite for various airlines.

Lead Business Subject Matter Expert (BSME) will participate, often drive onsite customer engagements and is expected to conduct more complex customer discussions.

Lead BSME operates as primary SME on project (implementation, upgrade, customer project, etc...) or are engaged as an expert guiding and mentoring other SMEs


Lead will be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools and processes.


Lead SME's work collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests postproduction cutover.

Lead SME's will also work with the Technology teams to speak for the customer regarding new features and development.

Lead SME's will analyze internal workflow and processes and drive efficiencies

Will lead the data gathering & loading process prior to solution implementation phase.

Will perform data validation checks in the context of their specific solution area at all stages of solution implementation and delivery


Will perform installation of their specific solution and its associated modules and also ensure integration of their solution with other internal and external third-party products.

Set up and validation procedure and tasks vary between technical and business SME as well as between different solutions.


Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance their respective Solution area.

Has skills and ability to influence customer and other dependent groups on the practices and how to use the specific solution they are an expert on

Evaluate business processes, anticipate requirements & help identify areas for improvement, and help develop and implement appropriate solutions.

Main Responsibilities:

Customer Management / Interaction (Including projects implementations and upgrades, task management, training, process implementation, etc...)

Provide business consulting and best practices review on customer workflows and configurations

Analyze internal processes and lead efficiency changes

Manage business configuration during implementation and version upgrades

Provide customer training on products and/or features

Create and review requirement documents, follow its development, and support testing to ensure initial requirements are met

Flexibility in working with a global team and customer base

Necessary skills & requirements:

Bachelor degree

Aircraft Dispatcher license or equivalent

10+ years work experience as international dispatcher preferred

In-depth knowledge of International Flight Operations including Aircraft Dispatch and Aircraft Performance

Normal office work expected, occasional travel up to 50%

Additional skills

Familiarity with FAA Part 121 regulations, EASA requirements, or other worldwide flight planning regulations

Work is customer facing so strong communication skills in English, written and verbal is required

Experience and skills in troubleshooting, ability to quickly understand and analyze problems

Technical skills such as SQL is nice to have

Here are few reasons why folks love working at CAE:
Meaningful work that drives professional development

Ability to enter and grow within the technology industry

Work in a collaborative environment

Be part of a high-performance team


Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.

LI-JN1 #Li-Hybrid

Position Type
Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements