Applications Business Support

2 weeks ago

Mississauga, Ontario, Canada Citi Full time

Key Responsibilities:

Leadership

  • Maintain a highlevel of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration.
  • Proactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the team
  • Team lead for handling Compliance and Management Reporting requirements
  • Conduct assessments to improve existing procedures and drive automation of processes
  • Team career management

Support Capability

  • Provide a world class support service to a geographically diverse user base
  • Develop expertise in the relationships between clients, sales and technology teams
  • Collaborate effectively with colleagues globally, sharing information and knowledge effectively
  • Strong process awareness and ability to manage dayday requests, queries, issues/problems and customer escalations
  • Ensure all issues are tracked and work closely with business development managers to prioritize resolution
  • Collate customer feedback and experience and translate them into new initiatives over process and system optimization
  • Embrace the values by upholding and exemplifying the values in daily interactions with internal and external clients
  • Monitor the quality and impact of implemented processes/initiatives and recommend changes/enhancements, if any

Business

  • Develop indepth knowledge of the fundamentals of Futures/ Listed Derivatives business
  • Communicate complex technical and functional issues to business users in a language they understand
  • Run management meetings to report on projects, status and key challenges.

Required Qualifications:

  • 610 years of experience
  • Clear understanding of Listed Derivatives market structure along with an understanding of products, trading concepts, front to back trading lifecycleExecution, Allocation, Clearing & Settlement process
  • Working experience in onboarding & administering electronic trading (eTrading) users, administering trading limits, monitoring client execution flows & system alerts would be highly preferred
  • Experience in handling new requests and issues in eTrading Client Services or associated Operations group in a high availability/mission critical environment
  • Demonstrated ability to efficiently problem solve in time critical scenarios
  • Analytical skills to think clearly and resolve problems with good judgment under pressure

Preferred Qualifications:

  • Experience and/or knowledge of financial & banking industry is a plus
  • Previous experience/knowledge of supporting a Futures trading business preferred
  • Understanding of client trading architecture is preferred
  • Experience in data analysis and MIS reporting is preferred
  • Demonstrated ability to learn new business concepts quickly
  • Effective written and presentation skills
  • Ability to work at strategic and tactical operational levels
  • Ability to promote positive work relationship
  • Understand criticality and concepts of information security
  • Knowledge of foreign languages will be an added advantage but not essential
  • Strong interpersonal and communication skills
  • Display a flexible attitude to work and a great team player

Education:

  • Bachelor's/University degree, Master's degree preferred
Citi Canada is an equal opportunity employer.

Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law.

Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

-
Job Family Group:

Technology

-
Job Family:

Applications Support

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting

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