Lead technique software

1 week ago

Mississauga, Ontario, Canada Bell Canada Full time
Press Tab to Move to Skip to Content Link
Lead Architect, Digital Experience and Case Management

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT.

We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

At Bell, we want our customers to have a long and happy relationship with brands over time.

As a Lead Architect, Digital Experience and Case Management, you will work to define and facilitate the transformation of Bell's current architecture business process flow to establish a set of technology and practices, forming a core record that tracks individual customer interactions and service issues across channels and agents over time.

In this role, you will be responsible for designing and implementing the process and technology strategies for Case Management to enhance our customers' experience across multiple channels, including web, mobile, retail, call centre, social media, and AI-driven interactions.

You hunt the top case management and customer experience models worldwide and across many industries for inspiration and grounding.

You will work closely with cross-functional teams to identify business requirements and user needs, analyze customer feedback, and develop enterprise-wide strategies for user engagement built upon optimal technical architectures.


To succeed in this role, you should have a solid technical and software background with a deep understanding of customer experience design principles and design thinking.

You are an expert in your field but also a team player who embraces innovation and a diversity of new ideas to create the best outcomes.


You will bring industry-leading knowledge of cloud SaaS suppliers supporting case management, digital commerce, and digital call centers, including their deployment architectures, implementation trade-offs and supported customer experience journeys.

The role requires the candidate to possess a proven record of accomplishment for people and change management, leading digital transformation technology strategies and implementations at large Canadian or international corporations and integrating technical and business considerations into their design patterns.


Directing technical team members toward the development of documented technical architecture and integration plans supporting an enterprise-wide transformation initiative

  • Hands-on experience designing and integrating the shelf SaaS CRM and Case Management solutions from major vendors such as Salesforce, Oracle, ServiceNow, and Pega. Experience with novel and disruptive new entrants is an asset.
  • Contributes to the system-level design of E2E technology solutions in support of IT digital transformation plans
  • Strong technical acumen and ability to translate complex topics into simple frameworks for analysis, and an ability to rally team members around them to contribute towards their completion
  • Routinely design and test solution hypothesis, articulating learnings and architectural differences between solution methods, including option set generation and trade-off analysis.
  • Support the development of software and data delivery platforms with reusable components.
  • Collaborate with cross-functional teams to understand business requirements and translate them into scalable architectural designs.
  • Develop and maintain architectural frameworks, models, and standards to guide technology strategy and decision-making.
  • Lead the design and implementation of enterprise-wide systems and applications, ensuring alignment with business objectives.
  • Evaluate and recommend emerging technologies and solutions, including those related to digital transformation, to enhance business operations and drive innovation.
  • Provide technical leadership and mentorship to junior architects and development teams.
  • Oversee the integration of new technologies, including cloud-based solutions, microservices, and data integration, into existing IT environments and infrastructure.
  • Identify and mitigate technical risks and challenges, ensuring the security and stability of our systems.
A relevant University degree/technical certification or relevant experience commensurate to the role, preferably in Computer Science, Engineering or Information Technology

  • Telco Experience is considered an asset
  • 5+ years designing and delivering CRM, ERP, or Case Management solutions; Experience with SaaS-based suppliers is considered an asset.
  • Mastery of systems thinking, Agile software development, design thinking, lean management, and visual management techniques. (Demonstrated experience with major cloud providers (GCP/AWS), including complex deployment and DevOps scenarios for country and global scale production systems.
  • Ability to communicate (verbally and in writing) effectively with all levels of the organization
#Adequate knowledge of French is required for positions in Quebec.

Position Type:
Management

Job Status:
Regular - Full Time

Flexible work profile:
Please apply directly online to be considered for this role.

We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .
#

  • Full-time Software Engineer

    1 week ago

    Mississauga, Ontario, Canada Prophix Software, Inc. Full time $50,000

    Prophix is a leading global platform and partner for finance performance management. We create software that serves ambitious finance teams, helping them empower their organizations, gain valuable insights, and drive business performance. Thousands of finance leaders across nearly one hundred countries use Prophix today. Working with a global network of...

  • Senior Software Engineer

    1 week ago

    Mississauga, Ontario, Canada Prophix Software, Inc. Full time

    Prophix is a leading global platform and partner for finance performance management. We create software that serves ambitious finance teams, helping them empower their organizations, gain valuable insights, and drive business performance. Thousands of finance leaders across nearly one hundred countr

  • Software Team Lead

    1 month ago

    Mississauga, Ontario, Canada TEEMA Full time

    Job Title: Software Team Lead Job ID: AM Location: Mississauga, ON Overview:Our client is recognized worldwide as an innovative manufacturer of ground penetrating radar (GPR) instrumentation and software and they are looking to recruit a Software Team Lead to provide supervision to the Software team. You will work with Product Management to define customer...

  • Designer Technique

    1 week ago

    Mississauga, Ontario, Canada Lycopodium Limited Full time

    With offices in Australia, Canada, Africa and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. Reporting to the Principal Designer the Designer will be producing high quality, cost effective, detail 3D designs and...

  • Senior Software Developer

    1 week ago

    Mississauga, Ontario, Canada Incognito Software Systems Inc Full time

    Senior Software Developer page is loaded Senior Software Developer Apply locations Canada - Mississauga, ON Remote, United States Remote, Canada time type Full time posted on Posted 30+ Days Ago job requisition id R52507 Job Summary:As part of a team of talented individuals, you would play an important role in designing, developing, and maintaining exciting...

  • Designer lead

    1 week ago

    Mississauga, Ontario, Canada Lycopodium Limited Full time

    With offices in Australia, Canada, Africa and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. Reporting to the Principle Designer the Lead Designer will be producing high quality, cost effective, detail 3D designs...

  • Software Engineer

    1 week ago

    Mississauga, Ontario, Canada Curtiss-Wright Full time

    Software Engineer As a qualified Software Engineer with experience in control systems and automation, you will be expected to design, implement, and test software applications for naval systems.Location: Mississauga, ONWe Take Care of Our PeoplePaid Time Off I RRSP with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I...

  • SAP Cloud Integration Lead

    1 week ago

    Mississauga, Ontario, Canada Software International Full time

    Role: SAP Cloud Integration Lead Work location: Mississauga ( L4W 5S7) Start date: 5/13/2024 Background check MANDATORY Type: CONTRACTDuration: 2 years, 3 monthsRate: Based on Experience JOB DESCRIPTION "We are seeking an experienced Integration Architect/Sr Developer with a minimum of 8 to 12 years of expertise in designing and implementing complex SAP...

  • Lead Software Engineer

    1 week ago

    Mississauga, Ontario, Canada Egen Full time

    Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so...

  • General Manager

    1 week ago

    Mississauga, Ontario, Canada Software International Full time

    Our client is large, publicly traded software company with operations in 35+ countries world wide. They specialize in the acquisition, improvement and management of various B2B & SaaS related across a wide range of industries. Role : General Manager - SaaS Location: Canada (remote) Salary : $180, ,000/year + bonus + benefits + vacation + company stock plan...

  • Integration Lead

    1 week ago

    Mississauga, Ontario, Canada United Software Group Inc Full time

    Job Title:Integration Lead Location : Mississauga, Canada Job Type:Contract Job Description- Experience with SAP security for SAP application ECC, GRC, PI/PO, Solution Manager Strong knowledge on different user and roles type, SAP Authorization concept, Roles/Activity groups and U

  • General Manager

    1 week ago

    Mississauga, Ontario, Canada Software International Full time

    Job Opportunity: General Manager - SaaS Location: Canada (remote) Salary: $180,000/year + bonus + benefits + vacation + company stock plan and additional perks Type: Full Time - Permanent Start Date: Immediate Job Summary: We are searching for a dynamic individual to take on the role of General Manager in a thriving SaaS company with operations across...

  • Saleforce QA

    1 week ago

    Mississauga, Ontario, Canada Software International Full time

    Our company Software International (SI) supplies technical talent to Fortune 100 & 500 companies and many other small/midsized organizations across Canada/US.Role : Salesforce QA Analyst (Manual Testing)**Duration : 6 monthsLocation : Mississauga (2-3 days onsite)Type: Contract (hybrid remote)Client : Financial**Rate : Based on experienceThe QA Analyst...

  • Machine Learning Software Designer/Engineer

    3 weeks ago

    Mississauga, Ontario, Canada AtkinsRéalis Full time

    Job DescriptionDuties:A software design/engineering professional is required to work on the design, development, verification, documentation, and testing of computer system software for internal products and projects. Periodic work at client locations and on external projects is to be expected. The immediate focus is expected to be as a software developer...

  • Machine Learning Software Designer/Engineer

    2 months ago

    Mississauga, Ontario, Canada AtkinsRéalis Full time

    Job DescriptionDuties:A software design/engineering professional is required to work on the design, development, verification, documentation, and testing of computer system software for internal products and projects. Periodic work at client locations and on external projects is to be expected. The immediate focus is expected to be as a software developer...

  • Rad Automation

    1 week ago

    Mississauga, Ontario, Canada Software International Full time

    Our company Software International (SI) supplies technical talent to Fortune 100 & 500 companies and many others across Canada and the US.RAD AutomationWork location: Mississauga ( L4W 5S7)/ Office Location - ONSITEStart date: 4/26/2023Duration: 1 yearMax Pay: $60-65\h CAD on IncorporationWork in a high-performing team building strategic technology for a...

  • Business Development Training Associate

    1 week ago

    Mississauga, Ontario, Canada Incognito Software Systems Inc Full time

    Business Development Associate page is loaded Business Development Associate Apply locations Canada - Mississauga, ON time type Full time posted on Posted 5 Days Ago job requisition id R49992 Job Summary:Volaris Group is a part of Constellation Software Inc (TSX:CSU), Canada's largest software company, with a market capitalization of over $35 billion....

  • iam architect

    1 week ago

    Mississauga, Ontario, Canada Software International] Full time

    Job Description:Job Description Our company Software International (SI) supplies technical talent to Fortune 100 & 500 companies and many others. Job location (City, State)Mississauga, ON, Canada - 3-days a week in office/2 days remote Duration for this position: 6 months Immigration status restrictions: Canadian Citizen, permanent resident , work...

  • Business Development Manager-Medical

    1 week ago

    Mississauga, Ontario, Canada Incognito Software Systems Inc Full time

    Business Development Manager page is loaded Business Development Manager Apply locations Canada - Mississauga, ON time type Full time posted on Posted 12 Days Ago job requisition id R52427 Job Summary:Volaris Group is a part of Constellation Software Inc (TSX:CSU), Canada's largest software company, with a market capitalization of over $35 billion....

  • Business Development Associate

    1 week ago

    Mississauga, Ontario, Canada Incognito Software Systems Inc Full time

    Business Development Associate page is loaded Business Development Associate Apply locations Canada - Mississauga, ON time type Full time posted on Posted 5 Days Ago job requisition id R49992 Job Summary: About Volaris Group Volaris Group is a part of Constellation Software Inc. (TSX: CSU), Canada's largest software company, with a market...