Senior Business Analyst

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 201580

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Business Analyst contributes to the overall success of the Department in Canada by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. The Senior Business Analyst also ensures activities are conducted are in compliance with governing regulations, internal policies and procedures. As part of the Project Portfolio Management Technology team, the incumbent is responsible for providing ongoing support and detailed analysis for Clarity PPM to all supported units. This includes responding to support calls/questions, user administration, data analytics, reporting and running/monitoring jobs. This may also include participating in the testing of enhancements, training of users, assisting with research and analysis leading to the definition of requirements and processes to assist in the resolution of complex business problems.

Is this role right for you? In this role you will:

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Provide Clarity PPM business support to all global units, including new and existing functionality, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines. The incumbent is responsible for ensuring that management is kept informed, and that problems and issues are escalated appropriately.
  • Participate in the systems implementation process by developing test cases, performing testing, defining user procedures and workflows, assisting in the development of conversion and implementation strategies, and providing user documentation, user training, and post-implementation support.
  • Assist the Senior Manager by conducting research and analysis, and accurately and clearly defining user requirements and processes to assist in the resolution of highly complex, multi-faceted problems to meet the needs of the supported Line of Business.
  • Perform data analysis and reporting for Clarity PPM functions.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Clarity PPM experience
  • Advanced Excel skills (including pivot-tables, lookups, advanced formulas) and intermediate to advanced skill in the use of MS Word, PowerPoint, Visio is required
  • Strong data analytics and Business Analysis skills
  • Proven customer service and support experience. Service Now experience would be a strong asset
  • Advanced VBA, Power Queries, Power Pivot experience would be a strong asset
  • Power BI experience would be a strong asset
  • Excellent verbal and written communication skills are essential.
  • Being fluent in Spanish (written and verbal), would be a strong asset.
  • Excellent organizational skills and the ability to manage multiple complex initiatives, multitask and shift gears based on priority changes
  • Ability to document process flows that support updates and changes to the tool, and document job aids / communication to the field
  • Associate or Bachelor Degree or technical institute degree/ certificate or equivalent post-secondary education

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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