Site Supervisor – RCMP Depot Division

1 week ago

Regina, Saskatchewan, Canada Commissionaires Canada Full time

Why Work for Us:

Commissionaires is the only non-profit security company in Canada. That means our revenue goes right back to our operations and employees. It's why we pay better than any of our competitors and can offer an attractive benefits package.

We offer security services such as guards for site security, mobile patrols, gate checks, alarm response, home and business watch, bylaw enforcement and more. We also offer services to individuals such as criminal record checks, security clearance, fingerprinting and secure courier services.

Commissionaires is proudly the leading employer of military and law enforcement veterans in Canada. We also hire everyone who want to help keep people safe and secure.

With nearly 600 employees working in more than 180 sites across southern Saskatchewan, Commissionaires offers a variety of workplaces and duties. You will see us at municipal offices in Weyburn, the Polytechnique campus in Moose Jaw, patrolling the streets in Melville or at the front desk of our Legislature in the heart of Regina.

About the Current Position:

The Commissionaires South Saskatchewan Division is looking for a dedicated individual to work as a full-time Site Supervisor at RCMP Depot Division. You would be the site supervisor for all commissionaires assigned to RCMP Depot Division for regular assigned guards, mobile patrol officer as well as construction and special events assignments. You would be responsible to manage and oversee the team through all Human Resources, coaching and scheduling needs. You may be required to work a variety of different shifts in order to maintain the quality of service expected by the Commissionaires and the RCMP.

As the Supervisor, you must display the ability to learn extensive details in scheduling, assignments, and special events procedures that this position will be ultimately responsible to ensure they are being followed and administered properly. It is imperative that you can showcase an understanding for safety-related procedures and are responsible to ensure a safe working environment for all staff and clients. You should have advanced interpersonal and diplomatic skills. In the event of an incident, you would be responsible to mitigate and/or provide direction and assistance to ensure the safety of personnel.

You would manage the responsibility of ensuring regular audits and compliance of all officers while ensuring that the level of customer service, and RCMP expectations are met or exceeded. You would work with the client representative to ensure the duties and expectation are being followed as per our contractual agreement.

You would have the ultimate responsibility to ensure corrective or disciplinary action is taken as required to maintain and improve the service and expectations required. The supervisor will also be responsible to ensure all equipment and vehicles are maintained as required and expected.

You would also perform a variety of the duties, including checking line phone messages, emails; and providing direction to all staff and the client as required.

Site Supervisors must have proven skills and abilities such as:

Experience in management and leadership. Experience with onboarding/offboarding, training, discipline processes, administrative forms and processes and performance management. Experience with the hiring process and managing staff scheduling and gap assessments. Advanced interpersonal, mentorship and diplomacy skills. Be even-tempered, professional, and able to diffuse tense situations. Knowledge, understanding and intent of the Traffic Bylaw. Knowledge and understanding of Enforcement procedures and customer service excellence principles. Experience developing employee schedules. Ability to manage procedures and enforce policies set out by the Corps of Commissionaires. Knowledge of Incident, Accident, Fire Alarm procedures. Provide direction/management, clarification, and intent of enforcement procedures for Mobile, Urban and Enforcement Scheduler. Ability to trouble-shoot IT issues and experience with maintaining equipment inventories. Ability to complete required paperwork at an expert level expected by the Corps. Ability to be the Manager contact with any public or Client complaints and respond in a professional and timely fashion. Ability to identify priorities, and gaps in enforcement coverage on the shift, and arrange coverage for those areas. Ability to assist with interviews for new security guards.

Requirements:

Preference will be given to veterans of the military or RCMP. Must be able to pass and clear the RCMP Security Clearance level at the secret level. Experience of 1-2 years in a management role or 5+ years supervising 5 or more personnel. Strong leadership, interpersonal and mentorship skills. Be even-tempered, professional, and able to diffuse tense situations. Must have a valid Class 5 Saskatchewan Drivers License and clean drivers abstract for over 5 years. Must have reliable transportation to get to shift but a vehicle and all appropriate communication assets will be assigned to the employee to use during their shift. Must successfully complete a clean Criminal Record Check. Must be able to work in Saskatchewan at least 40 hours a week. Able to work well under pressure and provide excellent customer service. Understanding knowledge of the RCMP and cadet training program and requirements seen as an asset. 3-5 years experience dealing with the public. Experience working closely with management, taking direction well and ready to assist with performance management of the team. Attention to detail and professional approach in all areas of work and appearance. Able to effectively communicate at an advanced level, both verbally and in writing, in English. Dedicated and reliable and willing to work extra shifts if required. Strong work ethic and positive team attitude. Computer literacy, including effective working knowledge of MS Word, Excel and e-mail. Ability to work independently and efficiently with accuracy. Must be available to work statutory holidays and weekends as required for operational excellence. Knowledge, understanding of HR principles and have the ability to follow and enforce policy. Emergency First Aid/CPR, Use of Force, Dealing with Difficult People training required or to be completed within two months of hiring. Ministry of Corrections and Policing forty (40) hour Private Investigators and Security Guard course. Previous management training seen as an asset. Candidate must pass CSC1 and 2 course within the first year before probation can be considered complete. Must have experience with and an understanding of Canadian Human Rights Legislation, and a wiliness to treat ALL people with respect, through understanding, regardless of their culture, gender, gender identity, race, sex and any other protected legislative designation.

Physical Demands:

May be required to work outside in all weather conditions on days and evening shifts. The employee may frequently be required to sit and use hands to manipulate equipment including a computer keyboard and mouse. The employee is required to stand and walk for long periods of time and must have the ability to climb flights of stairs. The employee must be able to manage difficult conversations with public and staff. The employee must be able to be mobile and operate a motor vehicle.

In-line with our social mandate, preference will be given to applicants that demonstrate previous military or law enforcement service. Commissionaires South Saskatchewan also prioritizes a representative workforce and invites those who experience disability, people of Indigenous ancestry and people of a visible minority group to self-identify in their submission.

Les candidats francophones sont invités a postuler en identifiant leur bilinguisme et auront aussi la priorité dans le processus d'embauche.

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