Residential Lobby Ambassador

2 weeks ago


Toronto, Ontario, Canada Menkes Developments Ltd. Full time

Residential Community Ambassador - Ref #3006

ABOUT THE JOB:

In the role of Residential Community Ambassador you will play a pivotal role in delivering superior customer care to homeowners at our site office located in Vaughan.

Working collaboratively with other departments will be instrumental in scheduling and delivering finished suites.

RESPONSIBILITIES:

On a day-to-day basis, you will be responsible to:

  • Schedule and supervise bookings for pre and post-move-in inspections and move-ins, in collaboration with Property Management and Construction Teams.
  • Monitoring daily closings including gift delivery, suite staging and final quality check, suite key pindrop and key release procedures.
  • Registration of new residents using Property Management software. 4. Assembly key packages and tracking the inventory of the same.
  • Conduct Key Releases on Closings.
  • Oversee operational processes in the Community to ensure productivity.
  • Liaise with Construction and Property Management groups on specific customer issues that require their involvement and assistance.
  • Assist with workload prioritization and resolution of customer concerns and respond or distribute incoming homeowner correspondence to the appropriate team member.
  • Provide feedback to Management on trends and monitor processes.
  • At least 1 year of progressive experience in the Residential industry
  • Superior planning, coordination and prioritization skills
  • Working knowledge of Tarion would be highly desirable
  • Ability to handle issues methodically and professionally
  • Above average communication skills both written and oral
  • Working knowledge of JD Edwards is an asset
  • Proficiency with MS Office
  • Postsecondary degree or diploma
  • Ability to contribute in a fastpaced, deadlinedriven team atmosphere.

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Paid time off
  • Tuition reimbursement
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

- supportive care: 1 year (preferred)

Work Location:
In person

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