Cashier/customer Service Representative

2 weeks ago

Victoria, British Columbia, Canada Women in Need Community Cooperative Full time

Job Title:
Cashier / Customer Service Rep


Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness.

We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.


Type of Position:
Part time (Sunday & Monday)

Hours per week:
approx. 14 hours (Sunday 6 hours, Monday 6-8 hours)

Location:
Unit 2, 310 Goldstream Victoria, BC V9B 2W3

This is a hands-on position that is responsible for:

  • Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise.
  • Building relationships, assisting customers with shopping and creating a positive retail environment, and dealing with issues as they arise.
  • Undertaking duties in all areas of the store including cash, merchandising, rotating stock, putting stock back on the sales floor, and maintaining a clean and orderly store
  • Being part of ensuring that all health and safety procedures are being followed
  • Contributing to a supportive and inclusive team and work environment
  • Being part of ensuring that the store meets performance goals
  • Contributing to building and maintaining a positive and cooperative team working environment
  • Ensuring all WIN policies and procedures are carried out effectively
  • Maintaining high store standards and expectations

Skills and Experience required:

  • Previous direct customer service experience, ideally in a retail environment
  • Resourceful, positive attitude, and an excellent communicator.
  • Excellent customer service skills, able to answer questions in a friendly and positive manner
  • Well organized with good attention to detail
  • Knows about and values the work that WIN does in the community must have an understanding of what WIN is all about.
  • Ability to communicate respectfully, both verbally and written.
  • Able to build empowering relationships with customers, donors, and Program Participants that reflect WIN's values and vision.
  • Positive attitude and good problem solver
  • Accurate and dependable in working with cash/point of sale system.
  • Able to work independently and as part of a team.

Job Type:
Part-time

Part-time hours: 15-20 per week

Benefits:

  • Dental care
  • Store discount
  • Vision care

Flexible Language Requirement:

  • French not required

Shift:

  • 8 hour shift

Ability to commute/relocate:

  • 310 Goldstream Victoria, BC V9B 2W3: reliably commute or plan to relocate before starting work (required)

Experience:

- sales: 1 year (preferred)

  • Customer service: 1 year (preferred)

Work Location:
In person

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