Bdc Representative

Our locally owned and operated family dealership prides itself on exceptional customer service and is located just 20 minutes north of the perimeter.

• Ability to converse with customers to discuss needs and direct appropriately within the dealership
• Ability to effectively relate to customers of all backgrounds, establish rapport and focus on customer enthusiasm
• Knowledge of sales/service procedures, processes, and followup
• Basic knowledge of company products (prices, models, series, options, warranties, vehicle maintenance, colors, standard equipment, specifications)

• Total lead management. In coming customer interest (Leads) to be managed from showroom, telephone, service dept, website, GM and other internet locations. These will be organized, measurable.
• Telephone sales: With Management assistance, telephone sales calls will be made both on a promotional basis and a customer retention basis.

• With sales staff and Management, organize systems for best results
• Goals and Results
• Monthly, weekly, and daily targets will be set and monitored striving for continuous improvement.

• Coordinate a customer contact approach across all departments
• Track dealership performance in customer followup and retention activities
• Assign new leads and orphan accounts to individual sales consultants
• Dealer Direct Marketing and appointment scheduling
• Learn how customer defines value and design a personalized contact strategyadaptability.
• Contact leads from all touch points: Dealer Direct, showroom, website, etc. and set appointments
• Administrative support for all correspondence; promotions, community events, mailers, service notification, birthday letters, etc.
• Lease/retail retention activities for all customers based on contact standards
• Make contacts to schedule regular maintenance, recalls and preventive services
• Up selling and providing information on services to customers
• GMPP lead strategy letter/brochure distribution and follow up callto verify warranty benefits and eligibility
• Respond to inbound customer requests and questions
• Update customer and vehicle information during every contact
• Address or escalate any potential issues identified by customer
• High level of customer interaction in the interest of generating customer enthusiasm
• Build strong interdepartmental relationships and train staff on the CRM tool if required
• Filter database for client promos, events or lead management
• Update websites for specials,photos, prices and writeups

• New position will involve changes and growing with the job.
• Must be flexible working hours.
• Assist in other departments when required.
• Attend and complete all required training.
• Other duties as assigned

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends