Inside Sales Representative

1 week ago

Kitchener, Ontario, Canada RouteThis Full time

Who We Are:


RouteThis is a Waterloo-based B2B SaaS whose time has come to level up We're on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized.

RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.

Our Sales team is growing and we are searching for a motivated Inside Sales Representative. The newly formed Inside Sales Team is responsible for the commercial relationship with our customers.

This role will work collaboratively with our Customer Experience team, to ensure that our customers realize ROI and in turn grow our revenue through strategic up-selling and cross selling.


We care deeply about our technology resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.


In this role you will:

Renew and upsell to our existing customers in both our ISP and Smart Home segments

Work with the Customer Success Manager to foster executive relationships, and plan and execute Quarterly Business Reviews

Some BDR responsibilities

Leverage our existing relationships to land and expand into peripheral business units or upsell new RouteThis solutions not currently licensed

Advocate of RouteThis to the customer, and advocate for the customer internally to RouteThis

Deeply understand our customer's business and our solutions

Take your knowledge from the field to partner with marketing to create new collateral and messaging for our prospects

Close identified renewals, up sells, and expansion opportunities

Document and maintain account plans and strategies for managing your assigned accounts

You bring to the table:

Be high-energy and have a positive attitude

A strong attention to detail

The ability to convey a compelling story via your excellent written and verbal communication skills

The ability to multitask, prioritize, and manage time effectively

A get it done attitude and approach who thrives in a fast-paced environment

A collaborative approach and a desire to succeed both individually and as a team

A competitive spirit, driven to be the best and to make magic happen

An understanding of our customers and a deep desire to solve their problems

Who we are:


RouteThis is a fast-growing tech company that is changing the way ISPs and Smart Home companies handle technical support around the world.

Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers' issues - or help customers to solve it themselves before even needing to call.

We are headquartered in the Waterloo Region and our customers are all over the globe.

If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis

Why RouteThis?

Growth:

As a rapidly growing startup, we're constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career.

Team:

At RouteThis you'll be working on a highly-motivated team full of the best talent you can find. We're carefully selective on who we hire as we're a close team.

Fun:

Monthly team social events, and weekly team lunches and happy hours are all part of our culture. We never forget that work should also be fun.

Perks & Benefits:
We offer competitive salaries, stock options and a comprehensive benefits package.

Location:

Located in the Waterloo-region in downtown Kitchener, we offer flexible work arrangements including hybrid and virtual options.

Please note:
We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.

RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.

Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.

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