Supervisor - Niagara-on-the-lake
1 week ago
Position Summary:
As a café supervisor, your role is to assist the manager in overseeing the day-to-day operations of the café, ensuring smooth and efficient functioning.
The hours of work for this position may vary based on the needs of the café and must include mornings, evenings, weekends, and holidays.
Key Responsibilities:
Customer Service:
Train and guide staff to provide excellent customer service.
Staff Supervision:
Manage and support café staff, including scheduling, task assignment, and following policies
Operations Management:
Oversee daily operations, inventory, and financial transactions for optimal efficiency and profitability
Quality Control:
Maintain standards for food and beverages, ensuring cleanliness, hygiene, and compliance
Training and Development:
Provide ongoing training to enhance staff skills
Problem Solving:
Handle customer complaints and resolve operational challenges or conflicts among staff members
Financial Management:
Monitor expenses, budgets, and sales for accurate reporting and cost control
Health and Safety Compliance:
Ensure adherence to health and safety regulations through inspections and training
Teamwork:
Foster a positive work culture, emphasizing communication, cooperation, and mutual respect.
Qualifications:
Experience: Previous experience in the industry, barista experience preferred.
Leadership and Management Skills:
Strong leadership abilities, effective communication, and decision-making skills
Customer Service Skills:
Excellent interpersonal skills and the ability to handle customer inquiries and complaints
Knowledge of Café Operations:
Understanding of cash handling, inventory management, quality control, and health and safety regulations.
Organizational and Time Management Skills:
Ability to multitask, prioritize tasks, and manage schedules
Problem-Solving Abilities:
Aptitude for resolving operational challenges, customer issues and staff conflicts
Financial Acumen:
Basic understanding of financial management and cost optimization
Teamwork and Communication:
Strong teamwork skills and the ability to foster a positive work environment
Adaptability and Flexibility:
Willingness to adapt to changing circumstances and handle a fast-paced environment.
Locations
***:
- NOTL café
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