Customer Service Agent

7 days ago


Calgary, Alberta, Canada Southland Transportation Full time

Customer Service Agent - On-It Regional Transit
SOUTHLAND is currently hiring Customer Service Agents for seasonal work between May 1- October 14, 2024. Shifts fall Saturday, Sunday and statutory holidays. Hours can vary depending on shift and location.

Knowledge and Skills Required

  • Good communicator fluency in reading, writing and speaking English
  • Ability to speak a second language preferred
  • Confident, pleasant and welcoming disposition
  • Previous experience in a customer facing / customer service position
  • Ability to operate an iPad and ticketing apps
  • Good problem solving skills
  • Ability to work on own initiative

Principal Duties and Responsibilities

  • Greet passengers arriving to depart for Banff
  • Check and scan tickets, sell tickets using iPad and app
  • Answer customer's questions about schedules, routes and timings
  • Reflect the company, the On-It Brand, Parks Canada and Bow Valley Transit in a positive light
  • Liaise with Supervisor, drivers and other CSA's to ensure a smooth and trouble free operation
  • Assist drivers with loading passengers and ensuring ontime departures
  • Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes
  • Compile data on passenger numbers for each trip
  • Manage and log lost property items

Education and Experience

  • High School Diploma or General Equivalency Diploma (GED)
  • Experienced working in a customer service environment

Job Types:
Part-time, Seasonal

Contract length: 5 months

Salary:
$18.00 per hour

Expected hours:
per week

Schedule:

  • Holidays
  • Weekends only

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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