Relief Clerk

Our Story:

Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach.

Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

The Opportunity:

Provides clerical, administrative, reception, and finance related support on an interim basis or for special assignments.

Duties/Responsibilities:

• Provides administrative support, including meeting agendas, minutes, and followups; typing and data entry; training registration; scheduling; room bookings; photocopying; faxing; processing mail and courier packages; tabulating data; filing and file transfers; and maintaining bring forward systems.
• Provides financerelated support, including processing and issuing payments and receipts; reconciling invoices; preparing and forwarding cheque requisitions.
• Schedules clients into appointments, orientation sessions, workshops, and programs. Creates and sends confirmation letters. Sets up client testing. Distributes client payments.
• Maintains stock and distributes forms and brochures/publications.
• Monitors, orders, and stocks office supplies.
• Receives direction, guidance, and assignments from management and other staff. Exchanges information with program and other Regional staff.
• Distributes client cheques as per protocols, and maintains petty cash, up to $1,000. Maintains equipment used for own work in good condition and reports problems to supervisor.
• Performs related duties as assigned.

Knowledge, Skills & Abilities Required:

• Knowledge of office procedures, word processing, and communication skills acquired through a Grade 12 education and 2 years of customer service and/or administrative experience.
• General knowledge of departmental program areas; ability to learn specific policies, procedures, and protocols.
• Ability to work independently and as an effective team member. Ability to demonstrate initiative and adapt to shifting program needs, deadlines, and priorities when providing assistance to management and staff. Ability to collect, compile, and report information for assigned projects. Ability to clarify, resolve, and follow up on problems.
• Communication, interpersonal, and customer service skills to relate effectively with all levels of staff, clients, and members of the public, who may be upset/emotional. Ability to handle confidential information discreetly.
• Computer skills using software such as MS Office, databases, and the Internet.
• Ability to travel to locations within Waterloo Region.
• Ability to support and project values compatible with the organization.

We invite internal applicants to APPLY ONLINE through the HR Portal by 11:59 p.m., by the closing date.

The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number , TTY number to request an alternate format.

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