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Manager, Mbna Fraud Strategy
2 weeks ago
Enterprise Data & Analytics
Markham, ON
February 17, 2023
Company Overview
Department Overview
Department Overview
The Enterprise Protect is an enterprise-level body that strives to protect TD Bank Group customers, shareholders and employees from financial crimes and fraud.
Aligned with TD strategy and risk appetite, Enterprise Protect develops and evolves enterprise policies, advanced analytics capabilities and operational processes to improve governance, oversight, and collaboration between fraud management and other control functions within the Bank.
Job Description:
This role will be responsible for managing a team of Fraud Business Insights Analysts to ensure they reliably meet the loss and customer experience goals for MBNA portfolio.
In this role, the manager will develop talent, ensure the team meets its partner commitments, help drive the timely and high-quality delivery of results and shape the priorities and backlog for their program.
In addition, the manager role takes on a more active role with our business partners, owning the monthly and quarterly performance discussions to ensure the various lines of business fully understand the recent trends and emerging risks to their programs.
Accountabilities:
Fraud Loss Management
- Accountable for fraud loss targets and the customer experience for a product or program, usually made up of several specific channels
- Reviews fraud attacks to understand and address coverage gaps
- Reviews and refines strategy recommendation made by their team
- Uncovers and resolves process gaps throughout the bank, helping inform the departmental priorities
- Manage an adhoc team to address urgent emerging threats
- Owns change socialization and process adherence for new strategies
Talent Management
- Lead and develop great talent, while helping ensure each job is a great job
- Helps ensure their team reliably meets timelines on known project work
- Ensures the team is quickly identifying and addressing emerging fraud trends
Managing the Financial Cycle
- Participates in quarterly and annual fraud loss forecasting exercises
- Accurately talk to drivers of financial variance during monthly commentary
Partner Support
- Supports project intent and ongoing partner projects, leveraging fraud expertise to help develop resilient products and processes
- Ensures fraud requirements were reliably delivered within project IT releases across the bank
Requirements:
Requirements:
- Undergraduate degree, preferably from a STEM program
- 4+ years' experience in an analytical capacity
- Ability to quickly and independently structure and deliver on new problems not previously tackled by the bank
- Demonstrated analytical, modeling and problem solving skills
- Conceptual thinker, ability to wade through data and arrive at conclusions
- Ability to communicate strategy analysis to both technical and nontechnical team members, either verbally or via documentation
- Ability to take initiative and work independently under tight timelines
- Ability to work collaboratively and build relationships
- Strong interpersonal and leadership skills and comfort in interacting with all levels of management
Preferable
- Experience in fraud management is an asset
- Experience using software tools such as SAS, Python, SQL and Excel for data analysis and/or reporting
Additional Information
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
, and creating an environment where every employee has the opportunity to reach her/his potential.TD is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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