Brand Ambassador, Experience

2 weeks ago

Banff, Alberta, Canada Canada Goose Inc. Full time
Company Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.


Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.


Job Description:

Store Financial Performance:

  • Achieve or exceed personal sales targets and productivity standards.

Engagement:

  • Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
  • Attend and participate in all store meetings, events and product knowledge sessions
  • Demonstrate values and behaviours consistent with Canada Goose's culture

Customer Experience:

  • Ensure an outstanding customer experience
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
  • Contribute to respective location's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
  • Develop, maintain and drive personal customer relationship management through clienteling and after sale customer engagement
  • Leveraging in store elements to provide a memorable experience

Operational Excellence:

  • Compliant of store operating procedures to minimize store shrink
  • Handle all Point of sale (POS) transaction in compliant to company standards
  • Support in the upkeeping overall physical store maintenance and standards
  • Responsible for maintenance of the Visual merchandise directives
  • Other responsibilities may be added to meet the needs of the business

Experience, Education and Designations:

  • Minimum of 2 years retail experience, preferably in a customer focused environment
  • Proven track record of successful sales experience
  • Experience working with affluent and luxury brands is an asset
  • Highvolume traffic experience is an asset

Knowledge, Skills and Attributes:

  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
  • Time management and multitasking skills
  • Ability to work efficiently in a fastpaced and team orientated environment
  • Adaptable to the elements that may impact the overall customer experience
  • Excellent communication and interpersonal skills
  • Self motivated, able to work independently and know when to seek guidance
  • Basic skills in Microsoft Office; specifically, Word and Excel are an asset
  • Proficiency in another language is an asset
Additional Information

What's in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of _CG Gives_. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow


We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

Our different perspectives are what enable us to create, dream and live in the open.


Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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