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Tow Truck Dispatcher

3 months ago

Nanaimo, British Columbia, Canada Mid Island Towing & Transport Ltd Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 40 hours per week
  • Education: No degree, certificate or diploma
  • Experience: Will train

Work setting:

  • Urban area
  • Retail business
  • Transportation

Tasks:

  • Light cleaning duties
  • Maintain work records and logs
  • Perform general office duties
  • Provide customer service
  • Advise vehicle operators of traffic and other problems
  • Dispatch personnel according to schedules and work orders
  • Dispatch personnel as required by emergency situations
  • Operate computeraided communications and dispatching equipment
  • Operate radio equipment
  • Receive requests for emergency assistance or service
  • Schedule assignments and coordinate activities of vehicle operators, crews and equipment

Computer and technology knowledge:

  • Dispatch management service software
  • Mapping and data visualization software
  • Electronic mail
  • Electronic scheduler
  • Operate GPS (Global Positioning System) and other navigation equipment
  • Spreadsheet
  • Switchboard 125 lines
  • Internet
  • MS Windows

Service experience:

  • Snow removal
  • Tow truck
  • Trucking

Security and safety:

  • Bondable
  • Criminal record check

Transportation/travel information:

  • Own transportation

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Work under pressure

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Screening questions:

  • Do you currently reside in proximity to the advertised location?

Health benefits:

  • Dental plan
  • Disability benefits
  • Health care plan