Automotive Service Advisor

1 week ago

Burlington, Ontario, Canada Canadian Tire #412 Full time

Summary
The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to succeed in this position and in enhancing the customer experience.

Responsibilities and Tasks

  • Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
  • Responds to customer inquiries in a timely manner, over the phone and in person.
  • Understands customer needs and provides them with a complete solution.
  • Shares ideas and suggestions to improve the customer experience in the Service Centre.
  • Manages customer concerns and problems promptly.
  • Deals with challenging situations in a professional manner.
  • Ensures a smooth flow of communication with customers during repairs or maintenance work.
  • Completes and reviews repair orders with customers.
  • Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
  • Acts as liaison between customers and technicians and manages the status of work orders.
  • Schedules service and repair appointments.
  • Operates computerized work order systems.
  • Engages in learning activities and coaching to improve their own abilities.
  • Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
  • Complies with company, store and department policies and health & safety program and regulations.
  • Completes other tasks, as required.

Requirements:

  • Knowledge of market trends in the automotive service industry.
  • Knowledge and understanding of mechanical components of automobiles.
  • Ability to work effectively with auto parts ordering systems and computerized work order systems.
  • Basic math and keyboarding skills.
  • Good working knowledge of CoStar is an asset.
  • Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
  • Valid driver's licence for province of employment.

Required Skills and Abilities

  • Strong orientation towards customer service excellence.
  • Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
  • Ability to serve customers in a professional manner and to inspire their confidence and trust.
  • Ability to work effectively in a fastpaced, customerfocused environment.
  • Strong communication skills, ability to listen carefully and to give precise instructions.
  • Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
  • Ability to plan, organize, delegate and followup on daily tasks.
  • Ability to resolve problems and make decisions.
  • Ability to work in a team environment to achieve common goals.
  • Ability to adapt and cope with pressure.
  • Entrepreneurial and results oriented.

Physical Demands and Working Conditions
In compliance with the store's Health and Safety Policies and Procedures:

  • Standing/walking for 8-10 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent, and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".
  • Lifting and turning repeatedly throughout the shift.
  • Lifting above the shoulder, from floor to shoulder and floor to waist.
  • Going up and down a ladder while carrying merchandise.
  • Walking and carrying things at the same time and pushing/pulling, as required.
  • Twisting, turning, reaching, and working above shoulder level.

Pay:
$18.00-$25.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Profit sharing
  • Store discount

Experience:

Customer Service: 1 year (preferred)
Automotive Repair: 1 year (preferred)

Work Location:
In person

  • Automotive Parts Advisor

    1 week ago

    Burlington, Ontario, Canada NOVALEX INC. Full time

    Automotive Parts Advisor – Auto Parts and Supply Be a part of an energetic, growing, and competitive team in the Auto Parts Industry Novalex Auto Parts Inc. is a leading brand in Auto Supply, and we are looking for automotive supply enthusiasts who enjoy helping others and have a desire to grow in the industry. Our company is a key player in the...

  • Experienced Automotive Service Advisor

    7 days ago

    Burlington, Ontario, Canada Canadian Tire #412 Full time

    SummaryThe Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to succeed in this position and in enhancing the customer...

  • automotive service technician

    1 week ago

    Burlington, Ontario, Canada Upper Brant Automotive Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork site environmentDustyNoisyTasksAdjust, repair or replace parts and components of commercial transport truck systemsInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsAdjust, repair or replace...

  • Automotive Service Advisor

    7 days ago

    Burlington, Ontario, Canada Burlington Hyundai Full time

    Burlington Hyundai has just celebrated our 20th year anniversary and we just keep getting better With that, we are always growing and looking for people such as yourself to join our team If you are a competitive person who thrives in a fast paced environment, working directly with customers and ensures the best experience in the industry then we want you to...

  • Service Advisor

    7 days ago

    Burlington, Ontario, Canada Altruck International Truck Centres Full time

    Are you a customer focused individual with experience in the Medium/Heavy Duty truck, Automotive or Construction industry? If so, we have an exciting career opportunity for youAltruck International Truck Centres is currently seeking a Service Advisor for its Burlington location.The hours of this position are Mondays - Fridays, 7:00 am - 4:00 pm.SummaryAs a...

  • Automotive Service Appointment Coordinator

    1 week ago

    Burlington, Ontario, Canada Unique Chrysler Dodge Ram Jeep Full time

    Service Appointment Coordinator - Unique ChryslerSalary: $ $19.00Location: 915 Walkers Line, Burlington ONReports To: Service ManagerHours: 8:00 - 5:00 Monday to FridayWe are seeking a Full Time, Service Appointment Coordinator to join our TeamThe Service Appointment Coordinators role is to ensure the highest level of customer satisfaction, to deliver prompt...

  • Service Advisor

    1 week ago

    Burlington, Ontario, Canada Leggat Auto Group Full time

    Leggat Auto Group is looking for a Service AdvisorExcellent earning potential with a base salary and generous upside bonus structure driven by increasing business volume and excellence in customer service performance.About UsLeggat Auto Group represents 12 dealerships across Southern Ontario. We are proud to be celebrating our 100th year of serving our...

  • Automotive Mechanical Repairer

    7 days ago

    Burlington, Ontario, Canada Upper Brant Automotive Full time

    Education: Other trades certificate or diploma Experience: 2 years to less than 3 years- or equivalent experienceWork setting: In shop Willing to relocateTasks: Inspect and test mechanical units to locate faults and malfunctions Adjust, repair or replace parts and components of automotive systems Diagnose faults and malfunctions and confirm findings with...

  • Parts Advisor

    1 week ago

    Burlington, Ontario, Canada Leggat Auto Group Full time

    Leggat Auto Group is looking for a Parts Advisor in the West GTA (Hamilton/Burlington) areaAbout UsEstablished in 1922, Leggat Auto Group is a family-owned business with 12 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your...

  • Parts Advisor

    1 week ago

    Burlington, Ontario, Canada Leggat Discovery Ford Full time

    Discovery Ford is looking for a Parts AdvisorAbout UsLeggat Auto Group represents 12 dealerships across Southern Ontario. We are proud to be celebrating our 100th year of serving our communities. We are a family-owned auto group that is committed to helping everyone find the perfect vehicle to match their lifestyle. Just like we match vehicles to our...

  • Detailer

    1 week ago

    Burlington, Ontario, Canada Assured Automotive Full time

    Assured Automotive, ON BurlingtonJob Description:We are looking for a thorough, responsible car detailer who will adhere to provide quality automotive cleaning services for our customers. The Auto Body Detailer will clean vehicles according to company standards and customer specifications.Responsibilities - Cleaning vehicle interiors and exteriors in...

  • Service Advisor Leggat Auto Group Burlington, ON

    1 week ago

    Burlington, Ontario, Canada Leggat Pontiac Buick Cadillac Limited Full time

    Leggat Auto Group is looking fora Service Advisor Excellent earning potential with a basesalary and generous upside bonus structure driven by increasing business volumeand excellence in customer service performance. This role is located in the Hamilton/Burlington area. About Us Leggat Auto Group represents 12 dealershipsacross Southern Ontario. We are...

  • Digital Service Advisor

    1 week ago

    Burlington, Ontario, Canada Equest Full time

    Digital Service Advisor - Personal Lines (Remote in ON)Burlington, ON, Canada • Virtual Req #2930Monday, April 29, 2024We're searching for a Digital Service Advisor (Remote in ON). Are you searching for new possibilities?Westland Insurance Group Ltd is growing and has a newopportunity fora Personal Lines Digital Service Advisor. This is an exciting...

  • Digital Service Advisor

    1 week ago

    Burlington, Ontario, Canada Westland Insurance Ltd. Full time

    We're searching for a Digital Service Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd is growing and has a new opportunity for a Personal Lines Digital Service Advisor. This is an exciting opportunity to work for our Westland Express team. Westland Express is a part of Westland Insurance Group Ltd., a national, privately owned...

  • Parts Advisor Leggat Kia Burlington, ON

    1 week ago

    Burlington, Ontario, Canada Leggat Pontiac Buick Cadillac Limited Full time

    Leggat Kia is looking for a Parts Advisor About Us Leggat Auto Group represents 12dealerships across Southern Ontario. We are a family-owned auto group that is committedto helping everyone find the perfect vehicle to match their lifestyle. Justlike we match vehicles to our customers' lifestyle, we're looking forindividuals who share and live our values....

  • Advisor | Wealth Advisor

    7 days ago

    Burlington, Ontario, Canada Thrivent Full time

    Make an impact providing holistic purpose-based financial advice to clients, helping them achieve their goals. We offer up to 24 weeks of paid training and coaching as you obtain your state insurance licenses (life, health & variable contracts), Series 7 and 66 registrations, and complete Thrivent's comprehensive advisor onboarding program. Build a financial...

  • Auto Dealership Service Advisor 2

    1 week ago

    Burlington, Ontario, Canada Burlington Hyundai Full time

    Burlington Hyundai has just celebrated our 20th year anniversary and we just keep getting better With that, we are always growing and looking for people such as yourself to join our team If you are a competitive person who thrives in a fast paced environment, working directly with customers and ensures the best experience in the industry then we want you to...

  • Financial Advisor

    1 week ago

    Burlington, Ontario, Canada Thrivent Full time

    Be in Business for Yourself, not By Yourself Thrivent Financial Advisor Meaningful work. Rewarding career. Make an impact providing holistic purpose-based financial advice to clients, helping them achieve their goals. You'll enjoy the satisfaction of making a difference in the lives of the people you serve while also having control over the...

  • Automotive Detailer

    1 week ago

    Burlington, Ontario, Canada Fairview Chrysler Dodge Jeep Full time

    Automotive DetailerFairview Chrysler Dodge Jeep Ram is seeking a full-time _experienced_ Detailer to provide quality cleaning services to our customers.Our detailer will clean vehicles which includes washing, buffing, and waxing exteriors, vacuuming, steaming, and deodorizing interiors. The detailer must possess strong customer service skills and be familiar...

  • Financial Services Advisor

    1 week ago

    Burlington, Ontario, Canada Tandia Financial Credit Union Full time

    We invest in people.Be part of a banking experience as unique as you are.Tandia Financial Credit Union (Tandia) is seeking an Advisor to join our team in our Corporate Office in Burlington, ON operating as a virtual branch. This is a full-time temporary role and work hours are Monday to Friday.Do you have a talent for inspiring people and leading by example...