Checkout Services Team Leader

1 week ago

Scarborough Village, Ontario, Canada IKEA Full time
Who you are

  • You are passionate about developing and inspiring your coworkers and, together with your team, you provide our customers with a fun and hasslefree shopping experience.
  • Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience.
  • You love challenges and capable to prioritise and organise your work and the work of others in order to make the most efficient use of the time available.
  • You have at least 3 years of customer service work experience in a fastpaced retail environment or a distribution center (returns or cashier experience is a plus, but not necessary)
  • You are a customer purpose driven
- you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.

  • The IKEA Leadership approach inspires you and to lead by example is important to you.

Your responsibilities

  • Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to address customers concerns in a timely manner and provide them with a memorable customer service experience.
  • Actively listen and identify customer needs, process transactions and handle cash according to IKEA checkout, returns and exchange policies.
  • Plan staffing of the cash lines according to the customer flow and ensure there is the right number of coworkers in the right place at the right time to run the checkout area successfully.
  • Maintain an ongoing awareness of the daily and weekly service/delivery targets; oversee break schedules and overall scheduling needs.
  • Stay up to date with IKEA product knowledge, our instore and online specials, any updates on cash handling policies or customer relations action plans.
  • Spend most of your time in the checkout area supporting the checkout coworkers and ensuring customers leave with a positive payment experience.
  • Ensure that checkout area is presentable, our checkouts are always efficiently equipped throughout the day and coworkers are ready and available to help customers.
  • Process sales reports; follow up on the queuing policy and waiting times in the checkout to help maximise our customers' shopping experience.

About this work area


At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.

We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers:

we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We're a bunch of people who are truly passionate about people

JUST SO YOU KNOW
In the IKEA world, this position is officially referred to as: Checkout Services Team Leader

Please note:
This position requires the submission of a satisfactory criminal record check.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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