Automotive Service Advisor

7 days ago

Abbotsford, British Columbia, Canada Trotman Auto Group Full time

Do you have what it takes to join one of Canada's Best Managed Companies?

Trotman Auto Group is currently seeking an experienced Automotive Service Advisor to join the team for their Abbotsford location. If you have a proven track record of success as a Automotive Service Advisor and are looking for a fun, positive team environment, we want to hear from
you

About the Role


The Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems.

The Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.


Schedule:
Full-time, 5 days per week

Benefits:

  • Extended Health Care
  • Dental
  • RRSP
  • Employee Assistance Program
  • Paid time off, etc.

Primary Duties and Responsibilities:

  • Provide the highest level of customer service to all Service clients
  • Recommend repairs and maintenance by listening to customer description of problems
  • Examine service history for each customer to determine recommended maintenance and repair
  • Perform multipoint inspections on all customer vehicles upon service write up process
  • Compile quotes for recommended repairs and/or maintenance by utilizing MPI Software
  • Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
  • Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
  • Prepare clear and concise repair orders and obtain approval signatures
  • Enter repair orders into service database system and monitor progress
  • Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions

Qualifications:

  • Minimum 2 years of recent experience as a Service Advisor
  • Domestic OEM Brand Dealer experience is preferred but not required
  • Superior customer service skills with the desire to exceed expectations
  • Outstanding attention to detail and organizational skills
  • Strong communication skills
  • Valid Class 5 driver's license with a clean driver's abstract

About Us


Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as "TAG", is an industry-leading, diversified dealer group representing 14 major OEM brands through 12 dealerships located across British Columbia.

We have been awarded the
Canadian Automotive Industry Laureate Award for Business Innovation and have also been recognized as one of
Canada's Best Managed Companies since 2017.

Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.

We are in the business of people and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

  • In-house training from our exclusive TAG University and TAG Leadership Academy
  • Among the best pay in the automotive industry
  • Advancement within TAG
  • Closeknit team and exciting environment
**#INDHIGH

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