Supervisor - Temporary Assignment

1 week ago


Saanichton, British Columbia, Canada PBC Solutions Full time

Who is PBC Solutions?
PBC Solutions Ltd. is a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross).

Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners Advanced Solutions (which is our information management partner), NTT DATA, and EY.


Starting in the spring of 2023, PBC Solutions will administer Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health.

HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.


Position Summary
The Supervisor's key roles are engaging with their staff, motivating, and mentoring.

The position also acts as a point of contact for project related initiatives for the department and plays an active role within meetings and workshops collaboratively with other departments throughout PBC Solutions and the client.


Tight deadlines along with complex client policy and procedures require the supervisor to manage several streams of work with agility and confidence, and to utilize a diverse competency profile to motivate employees.


This position is designated as a Grid level 21 with a range of $36.57 -$41.85. per hour.

Primary Duties

  • Lead the workforce to, to enhance employee engagement and performance, and to execute business goals, all within a highperformance culture.
  • Coach, mentor, and develop employees for their growth and effectiveness of the department.
  • Lead and promote the PBCS and Department culture including employee satisfaction.
  • Customer focus: ensure strong business relationships are built internally and externally while working on daily activities and projectrelated initiatives.
  • Play a key role in change management by encouraging innovation and creativity.
  • Implement goals: create individual and team goals, while at the same time advocating employee empowerment and accountabilities.
  • Utilizing and updating forecasting tools to assign workflow and oversee departmental activities.
  • Identify and in cases lead Continuous Service Improvement (CI) opportunities.
  • Investigate and resolve employee/client escalations regarding business policies or procedures.
  • Attend and actively participate in internal and client facing meetings including Program Increment Planning (PI Planning).

Required Education and Experience

  • Minimum 2 years' experience supervising an operational unit of a least 15 employees, in a corporate or government setting.
  • Minimum 2 years' experience in business process improvement with demonstrated results'
  • Preferred University degree or postsecondary diploma in a related field including but not limited to, business administration, human relations, or public administration.
  • Experience as a leader in a fastpaced organization leading, supporting, and developing direct reports.
  • Intermediate knowledge of MS Office, Outlook, Excel, PowerPoint, and the ability to operate standard office equipment, with proven example.
  • Experience working in a unionized environment.

Required Competencies

  • Effective Communication
  • Conflict Management
  • Organizational Savvy
  • Decision Quality
  • Teamwork
  • Ensuring Accountability
  • Feedback

What's in it for you


We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs.

We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees.


We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

Does this opportunity resonate with you?


Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.


How we work
Our Guiding Principles

Honesty - We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.

Integrity - We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.


Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take.

We will win and lose as one.

Autonomy - We respect and acknowledge the interests of each party.

We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.

Loyalty - We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes,
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