Customer Service Representative

1 week ago

Mississauga, Ontario, Canada Webhelp Full time
**Customer Service/Support**

**Location**
- Mississauga, Canada***

Job Title:
Customer Service Representative - Remote (Bilingual: French / English)

**Job Description**:
*** MUST SPEAK BOTH **FRENCH** AND **ENGLISH** FLUENTLY**

**DESCRIPTION D'EMPLOI**

Le représentant du service à la clientèle - à domicile (travail à la maison) (bilingue : français / anglais) travaille à domicile et s'interface avec les clients via des appels entrants / sortants et / ou via Internet. Ce poste fournit un soutien au service à la clientèle et la résolution des problèmes courants et des questions concernant les produits et / ou services du client.

**RÉINVENTEZ VOTRE CARRIÈRE**

Êtes-vous à la recherche d'un changement de carrière « travail à domicile » au sein d'une organisation mondiale avant-gardiste qui favorise une véritable culture inclusive axée sur les personnes et un véritable sentiment d'appartenance ? Souhaitez-vous rejoindre une entreprise qui remporte** chaque année les prix « Meilleurs lieux de travail au monde** », « **Employés les plus heureux** » et « **Meilleures entreprises pour la croissance de carrière** » ? Alors un poste de représentant du service à la clientèle à domicile (bilingue : français / anglais) chez Concentrix + Webhelp est exactement le bon endroit pour vous

En tant que représentant du service à la clientèle à domicile (bilingue : français / anglais), vous rejoindrez une équipe organiquement diversifiée de 70+ pays où TOUS les membres contribuent et se soutiennent mutuellement dans le succès et le bien-être, fièrement unis. Ensemble, nous aidons les marques les plus connues au monde à améliorer leurs activités grâce à des expériences client (CX) exceptionnelles et à l'innovation technologique. Cela est pourquoi la croissance continue, nous recherchons plus de personnes talentueuses pour rejoindre notre objectif, des personnes aussi passionnées par la fourniture d'expériences de service client exceptionnelles que nous.

**CROISSANCE DE CARRIÈRE ET DÉVELOPPEMENT PERSONNEL**

Il s'agit d'une excellente occasion de « travail à domicile » qui vous permettra de réinventer un tout nouveau parcours professionnel et de développer des « amis pour la vie » en même temps. Nous vous donnerons toute la formation, les technologies et le soutien continu dont vous aurez besoin pour réussir. De plus, chez Concentrix + Webhelp, il y a un réel potentiel de croissance professionnelle (et personnelle). En fait, environ 80% de nos gestionnaires et dirigeants ont été promus de l'intérieur C'est pourquoi nous offrons une gamme de programmes d'apprentissage et de développement GRATUITS conçus pour vous mettre sur la voie du genre de carrière que vous avez toujours envisagé.

**CE QUE VOUS FEREZ DANS CE RÔLE**

En tant que représentant du service à la clientèle (bilingue : français / anglais) travaillant à domicile, vous:

- Fournir un support client entrant à l'aide d'un guide de flux d'appels dans la langue préférée du client
- Aider les clients à résoudre les problèmes techniques de base
- Suivre, documenter et récupérer des informations dans des bases de données
- Maintenir une connaissance approfondie des produits et/ou services des clients, tels que : téléphones intelligents, tablettes, ordinateurs et appareils portables ; La familiarité avec iOS et / ou MacOs, ou une technologie comparable est préférée
- Offrir des produits et/ou services supplémentaires
- Offrez des expériences client expertes... avec le sourire

**VOS QUALIFICATIONS**

Vos compétences, votre intégrité, vos connaissances et votre compassion sincère apporteront de la valeur et du succès à chaque interaction avec le client. Les autres qualifications pour notre rôle de représentant du service à la clientèle (bilingue : français / anglais) (à distance) comprennent:

- La capacité de parler couramment le français et l'anglais
- 1+ ans d'expérience en service à la clientèle
- Un diplôme d'études secondaires ou GED
- Un environnement calme et sans distraction pour travailler à domicile
- Solides compétences en navigation informatique et connaissance de l'ordinateur
- Maîtrise du multicaches rapid
- Désir d'apprendre de nouvelles technologies
- Un ordinateur de bureau ou portable pour effectuer des tests sur PC et Internet
- Un ordinateur de travail peut être fourni en fonction du poste offert, mais n'est pas garanti (sera discuté plus en détail avec un recruteur)
- Internet haute vitesse (pas de connexion sans fil/hotspots ou satellite) et un smartphone

**CE QU'IL Y A POUR VOUS**

L'une des croyances culturelles de notre entreprise dit : « Nous défendons nos employés. » C'est pourquoi nous investissons considérablement dans notre personnel, notre infrastructure et nos capacités afin d'assurer le succès à long terme de nos équipes et de nos clients. Et nous investirons en VOUS pour vous aider dans votre chemin

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