Customer Service Representative
1 week ago
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This role is available as full time.Opening available at the following branch location:
514 BOW VALLEY TRAIL CANMORE, AB T1W 1N9
This is a full time position that pays $17.25 / hour
We offer:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
Schedule:
- Monday-Friday: 8:00am5:00pm
- Saturday: 8:00am12:00pm (Rotating)
Responsibilities:
- Take incoming calls
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
- Equal Opportunity Employer/Disability/Veterans_
Qualifications:
- Must be at least 18 years of age.
- High school diploma or above required; some college preferred
- Must have at least 1 year prior customer service, retail, or administrative support experience
- Must have a valid Class 5 drivers license with no more than 2 moving violations and/or atfault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule(s): Monday-Friday: 8:00am5:00pm Saturday: 8:00am12:00pm (Rotating)
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