Community General Manager- Imperial Service

2 weeks ago

Edmonton, Alberta, Canada CIBC Full time
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing


As a member of the Imperial Service Team, you'll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on CIBC's Purpose of helping to make our client's ambition a reality.

You will excel in understanding what is important for our clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals.

As a Community General Manager (CGM) for the Edmonton market, you will build a capable and motivated team through proactive talent management.

You will be empowered to create a positive work environment, ensure effective operations, processes, controls and compliance, promote CIBC and build a strong reputation in the community resulting in superior client experiences and CIBC growth that exceeds our peers.


  • At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be onsite fulltime._
How you'll succeed

  • People Leadership
  • Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful development opportunities for employees and challenge people at all levels to rethink the way they do business. Advocate for CIBC within the community to recruit employees who share and demonstrate our values.


 Results Driven Leadership
  • Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor the Banking Centre's business performance and put action plans into place to close any gaps. Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre's overall performance. Manage and minimize risk to safeguard our bank, clients and shareholders.


 Client Experience
  • Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring. Go above and beyond to champion CIBC within the community and develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.
Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
  • You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
  • You're a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
It's an asset if you've completed any of the following:

Branch Compliance Officer's Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); or Certified Financial Planner (CFP).


  • Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.
What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.


  • Subject to program terms and conditions
What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Expected End Date

Job Location

Edmonton-10102 Jasper Ave, 4th

Employment Type

Regular

Weekly Hours

37.5

Skills:

Banking, Book Of Business, Business Operations, Client Facing, Client Relations, Customer Experience (CX), Leadership, Mutual Funds, Peopl

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