![Red Deer Sewing Centre](https://media.trabajo.org/img/noimg.jpg)
Service Technician
1 week ago
Job Summary:
Responsibilities:
- Answering phone inquiries about technical issues of machines
- Meeting with customers at the front desk to help with diagnosis and listen/understand issues raised by customers
- Recommend and book in machines for service/repairs, whenever required/necessary
- Keep the repair shop neat in appearance and tidy at all times. Maintain a safe and clean working area at all times
- Document required machine parts that are low in inventory and initiate orders for parts
- Help to receive deliveries and take stock, as required
- Be aware that lifting is required throughout the day for receiving new products, accepting machines for repair, etc.
- Maintain a good and professional working relationship with other members of staff
Qualifications / Main Deliverables:
- Provide excellent customer service. Treat and repair machines with integrity and a high level of professionalism. Ensure customers always have a good experience
- Attention to detail is an important part of the duties. Be thorough during the repair process
- Have a good working knowledge of different makes and models of sewing machines and sergers
- Service and repair all makes and models of sewing machines and sergers. Be open to learning new things
- Use technical knowhow and knowledge of machine internal workings and parts to evaluate, troubleshoot and diagnose customers issues
- Carry out preventive maintenance on all machines serviced and repaired, to ensure customers don't return with complaints that should have been treated during service
- Provide input to the quote, value and serviceability of sewing machines brought in for trade, as may be required
- Keep updated and current on the technical features of sewing machines by reading industry journals and social media
- Write up work orders and maintain a service logbook
- Develop and maintain standard operating procedures (SOPs) for servicing and repair of sewing machines
- Train newly hired and less experienced technicians
- Be proactive and take on challenges. Create solutions and contribute to the overall success of RDSC sales and business in general
- Stitch off new sergers, which includes threading and checking for proper operation
- Have excellent working knowledge of the different parts and accessories of sewing machines
- Repair and adjust sewing machines using hand tools
- Lifting up to 50 Lb may be required throughout the day
- Attend training and refresher classes organized by sewing machine manufacturers from time to time. Note that some of these training sessions will be conducted instore while others may held at out of town locations
Relocation support is available.
Work Remotely
- No
Job Types:
Full-time, Permanent
Pay:
$16.00-$20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Red Deer, AB: reliably commute or plan to relocate before starting work (required)
Education:
- DCS / DEC (preferred)
Language:
- English (required)
Work Location:
In person
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