Commercial Insurance Quality Control Manager

2 weeks ago

Toronto, Ontario, Canada Zensurance Full time
Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market.

At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance.

Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.


Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.

We are boldly going where no insurance broker has gone before


Our Quality Control Manager is key to Zensurance's success and responsible for identifying, planning, creating, implementing quality initiatives, sales audits and process reengineering in all areas of broking.

This role requires a strong focus on data analytics to provide recommendations and solutions to our broking teams which improve compliance and efficiency.


Working within the Quality Control team, the Quality Control Manager will collaborate with multiple stakeholders within the Sales and Underwriting Teams to utilize data to identify improvement areas and learning opportunities, formulate solutions to address performance gaps, orchestrate resources to elevate always-on team learning and performance, measure the progress of improvement initiatives, and provide timely reports to our Leadership Team.


Responsibilities:

  • Collaborate with Practice Leaders and Team Leads to ensure audit and quality processes are followed and consistent with company quality standards across our broking teams.
  • Formulate and review leadership audit results dashboards to be presented to the Senior Leadership Team and Practice Leaders.
  • Create and revise the audit process as new processes or tools are rolled out.
  • Identify common errors and gaps in the audit results and develop tip sheets and resources to elevate awareness and broker learning across the Sales department.
  • Assist in identifying performance problem areas and recommending various training methods and development to improve performance.
  • Prepare sales tips to reinforce learnings.
  • Manage and review audit selections with leaders, and perform audits for unbiased audit ratings.
  • Manage audit calibration to reduce audit bias.
  • Create, update, and manage the broker audit acknowledgment and dispute processes.
  • Collaborate with Sales teams and attend monthly team meetings to support feedback sessions and training initiatives to support operational excellence.
  • Work closely with cross functional teams such as Product Management, Underwriting and Finance to support process updates, corrections, feedback, training and communication.
  • Participate in monthly team meetings to support continuous feedback, learning, and provide additional tools to support operational excellence.
  • Develop training materials and work alongside the leadership team to roll out learning sessions.
  • Other duties as assigned.

Requirements:

  • RIBO license.
  • 3+ years of related Quality Control experience within the Insurance industry (preferably commercial experience).
  • Experience in conducting audits.
  • Experience in developing training materials, creating resource tools and process documentation.
  • Quality assurance analytical skills.
  • Ability to independently manage multiple projects simultaneously.
  • Ability to communicate with multiple stakeholders efficiently.
  • CAIB/CIP designation is an asset.

Perks we offer at Zensurance:

  • Opportunity to work for Canada's fastestgrowing #insurtech scaleup
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with workfromhome set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Work from anywhere opportunities up to 60 days per occurrence
  • Weekly Friday companywide huddles for casual catchups with other departments
  • Build nextlevel relationships with your peers through scheduled companywide virtual and inperson teambuilding events
  • Be a part of something special.
We are confident you won't find any other insurance company like us :
)

Who we are. What we're building.
Business is hard work, insurance doesn't have to be

At Zensurance we believe that

teamwork makes the

dream work.


We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.

Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily.

They are:

INTEGRITY:
We do what's right.

INCLUDE:
We are an open and safe space for all.

INVENT:
We take an innovative approach to creating straightforward solutions

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